Share your experience!
My Iplayer and lovefilm freezes after about 15 minutes when streaming on the blu-ray player. Using a wireless connection, tried a wired connection and had the same problem. My ISP is Talktalk, download speed average > 10 Megs. My router is Netgear Wireless-N 300 Router with DSL Modem. Lovefilm or Iplayer works fine wireless on a laptop and PC. I have tried resetting the bluray player and have latest updates for blu-ray player. Any ideas?
Message was edited by: -Cass-
Full name removed.
hi i know this is an old issue but I have the same model Sony Blu Ray and having the same problem with streaming LoveFilm. Did you ever get a sollution, both my ISP, Lovefilm and Sony say they have not heard of this problem and all blame each other!?
Thanks
Hi there
I REALLY REALLY feel sorry for you. In 2012 I had a problem with Lovefilm over the Playstation (But my TV and laptop worked fine) .Lovefilm, ISP, and Sony denied its thier issue. Many others were also affected, but not everyone at the ISP. 11 months later, my ISP TalkTalk resolved the issue, which was a backhaul routing issue between certain switches on their network. (They never did provide a detailed explaination though, even upon request).
However back to you, considering that you have contacted various parties, am I assuming that you have ruled out issues on your end, such as a wifi issue or speed related problem?
I would also advise having a look and search around and even post on your ISP's forums and see if others are experiencing the same issues.
Hope this assists
Cheers
Hi there. No, I'm afraid not. I've made further attempts at getting a response (any response would do!) from Sony Tech Support but the best I manage is a difficult to decipher promise that someone will contact me which never happens. I've even resorted to sending a copy of my messages to the Sony Europe's CEO but that gets ignored too.
May I ask who your ISP is? Mine is Virginmedia. They were better, even though they offered no resolution. I at least received a sympathetic response and a promise that they would get back to me if more information about the issue emerged. Lovefilm similarly were unable to make a suggestion about what might be the problem.
The strange thing is that this issue is raised on lots of fora but none of the suppliers acknowledges ever having heard about the problem before.
We should start a support group!
Regards
Eric
I still think its worth you both posting a message on the virginmedia support forums, as at this stage the common link is virgin (and the Sony Bluray player).
Thank you. Actually I did that.
Here is the link:
http://community.virginmedia.com/t5/Up-to-120Mb-Speed/Sony-Bluray-Lovefilm-app/td-p/2080690
The final response was:
'If we find any more instances and get a fix I'll be sure to post it here for you' but that was in November.
Sorry, I should also have said that it doesn't seem to have been the router at fault after all (as that post suggested it might be). A further try with the BluRay player connected directly to the VM Superhub in modem mode gave the same buffering problem.