Haggis1992

[bettyhaggart]

My reader's screen has frozen halfway down; upper half is perfect but lower half appears as black horizontal lines on a plain white background.  It happened once before, but it corrected itself eventually.  However, no luck this time. I have Model 300. Can anyone help?

Haggis1992

[carpetmojo]

Hi Haggis - first try ab reset, hard or soft if the manual gives a choice - on a hard reset you will probably lose your library, be aware of that...

If that/those don't help, contact Sony Support, as it may be a sub-strata problem.

How old is it - and have you jumped up and down on it at all ??

[bettyhaggart]

Hi, thanks for your help;  however, tried soft reset and turning a few pages forward and a few back, but but the problem is still there.   It does seem to right itself from time to time for no reason I can see, but after a time reverts back to bottom half of screen freezing with a blank screen or various thicknesses of lines running horizontally across bottom half of screen.   Device is less than a year old and I have not knocked it or "treated it badly"!  Anyway thanks for your input.

Haggis 

[specialist-convergence · Accepted solution]

Hi, if one half of the screen is acting completely differently to the other, I would say it has a faulty/damaged screen, and would require service or replacing

[bettyhaggart]

Hi, thanks for your advice regarding my reader.  Have taken your advice and sent device to Sony to have a look at.  Now awaiting their answer and solution.

Thanks again.

Haggis 1992