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June 2020
June 2020
KD-75XG8796 E-ARC
hello im having an issue after connecting the sonos arc to my tv. its the only thing plugged in, as i just use the native apps. my problem is i keep losing sound while video keeps playing. i only get the sound back by restarting the tv or sometimes just powering it off and back on again. ive tried all the settings i can over the last week and even tried a factory reset but still keep losing sound. any help on this would be great.
got a hold of Sony yesterday turns out it's a bug that they are aware of and are working on the fix. turning off audio passthrough seems to have fixed my issue for now.
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July 2020
July 2020
Hi Ian,
Hope you managed to get your issue resolved. If not, I'd recommend contacting the support team for further help here.
Best wishes,
Sean