Kd 55 xe9005 freezes

[Xinwarrior]

Hello everyone 

Need some assistance here, I have the this TV since Jul 2018. Never had many issues but recently began to be more common. When I change the channel it just stops. The screen is black I can see the information of the channel I just changed to but nothing works and forces me to unplug it.

Another issues is it sometimes the TV doesn't switch on. Press the remote and nothing happens. Other times the light switches on but nothing on the screen. I sometimes try to connect using my Google home and it says it can't find the TV 

[Marino.Manolo]

If you keep pressed Power/Off on Remote the Sistem reboot... Maybe just this resolve...

[adrix73]

I have the same issue on KD-55XE8096, and it is annoying any time to jump to do a reboot!!!!

Any idea is really appreciated

Thanks

[Marino.Manolo]

A reset to factory settings?

[adrix73]

Done it today, let's see how is going!!

Do you solved?

Thanks

[Marino.Manolo]

I don't have the problem, I'm just suggesting... -)

[Xinwarrior]

Did it solve the problem? Mine is still the same 

[jumpsuit]

Hi to all that are having this problem

If factory resets haven't worked then its time to contact Sony Support. Details here.

Let us know what they say.

Thanks.