kD 49XD7005 New update

[Sean2093]

Been in phone to Sony about this new update.since I’ve updated tv it keeps rebooting.somy says I need to take to tech person.but warranty ran out so I’ve got to pay.theres no way I’m paying it’s sony fault sending updates out with bugs in.got to wait for phone call tomorrow see what the outcome is.

[jgn88n]

in the same position. I contacted AO as thats who I bought the TV from.. they will be happy to pay for a repair, but I just cannot get hold of Sony to organise it. 

[Sean2093]

Hi
Well I’m just waiting for Sony to ring me back tomorrow morning if they don’t ring me I’ll be straight back on the phone.if they downgrade the software I’ll be happy as it worked perfect

[Tenneen9000]

Hi Sean2093,

I don't think that a software downgrade is an option with Android TVs. Nevertheless, do let us know the outcome of your last call with the customer support.

All the best,

Tenneen9000

[Sean2093]

Hi

sony support can’t do nothing for me because warranty ran out on my tv.i said well I’m not paying as its Sony fault sending a update out what’s started rebooting my tv.then said what about downgrading they said we can’t do this.all I got off the guy at the other side of the phone well you after pay to see what’s wrong with the tv I had to put the phone down on him because I was loosing it with him.thanks Sony for nothing 

[The_Black_Rose]

Hi Sean,

I believe that the version of the software can't be downgraded. Let me pass this to my contact at Sony. Hopefully, they'll be in touch soon.

Cheers,

The_Black_Rose

[Sean2093]

Ok thank you

[Sean2093]

Well I had this sent from sony

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[jgn88n]

Absolutely terrible from Sony. Never purchasing a tv from them again.

[Sean2093]

I know mate.so looks like buying a new tv
How’s you getting on with your tv??