Can't enter password

[Fizzyjelly]

Using screen keyboard, I enter username but every button I tap to get to password acts as enter. Then I get invalid password. How can I get to the password line.

[Pascale_F]

Hi Fizzyjelly, 

Welcome to the community. Which product is this regarding? 

Thanks, 

Pascale

[Fizzyjelly]

KD49XF9005BU

[Pascale_F]

Hi Fizzyjelly,

I'll just see if I can find anything out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Win_88]

Hi Fizzyjelly,

I wonder if you have a Wireless keyboard or any USB devices connected to the TV? If you do, try unplugging them, restarting the TV and trying again.

If the issue remains, try a factory reset.

Does this only happen with the WiFi password screen? What about when you search Google or Youtube?

Win_88

[Fizzyjelly]

Internet on the TV

[Joe_Dohn]

Have you tried pressing return after you're done with the username to then go down using the arrows and enter the password?

[Fizzyjelly]

Yes I've tried everything

[Win_88]

Hi Fizzy,

Does that include updating the TV and resetting to factory settings?

Win_88

[Fizzyjelly]

I don't really want to go to factory settings. I think I'm resigned to the
fact that this expensive TV can't get internet.