BBC iPlayer not working properly - new Bravia KD43XD8305

[spater1975]

Just received my new Bravia KD43XD8305BU today.

Love it so far but only gripe is BBC iPlayer is not working properly: the App loads and I can browse through the latest content. However when I try to play content I get a spinning circle after which I get the following message:

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

All other Apps work fine including 5OD.

I have updated to the latest firmware (PKG6.0514.0001EUA), and also done a factory reset - to no avail.

I have seen other people on this forum suggesting to change the DSN server settings but I cannot find these settings in the Network Settings menu.

Any pointers appreciated

[spater1975 · Accepted solution]

My iPlayer is also now working - I did nothing to the settings, seems the issue resolved itself although I've no idea why.

Thanks for all the advice though

[Anonymous]

You're Welcome

Glad its working again.

[Devnatu]

I am looking for last few hours, i cant see bbc iplayer on my sony KD43XD8305BU and i also cant see youview which is mentioned on their site. can you help please.

thanks 

Dev

[FeelingOld]

The only thing I can suggest is to try a restart on the TV. - to do this press the 'POWER' button on the remote control.for several seconds until the TV displays a message indicating it is powering off and then on.  You will not lose any settings.  Alternatively unplug the TV and plug back in.

cheers

[kevinayers]

• @spater1975 wrote:
  

  Just received my new Bravia KD43XD8305BU today.

  Love it so far but only gripe is BBC iPlayer is not working properly: the App loads and I can browse through the latest content. However when I try to play content I get a spinning circle after which I get the following message:

  "02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

  All other Apps work fine including 5OD.

  I have updated to the latest firmware (PKG6.0514.0001EUA), and also done a factory reset - to no avail.

  I have seen other people on this forum suggesting to change the DSN server settings but I cannot find these settings in the Network Settings menu.

  Any pointers appreciated

  ---

  Have tried everything that has been listed so far.

  • Factory reset, a pain to do as I then had to reload all my apps and details. This worked for a while but it is now giving me the error message more frequently.
  • Tried rebooting after using Netfix or Youtube, as this was a possible short term solution.Works sometimes but not always.
  • Soft reboot did not work.
• Unplugging the TV everytime is not a solution.

Kevin

[Anonymous]

Hi @kevinayers

Can you describe the issue that you are having with iPlayer - error message, what you are doing to get this error message (i.e. on loading up the app or playing a video?).  As the people who had issues previously, has been resolved (seems like it was the BBC end of things).

Also the exact model number of your TV ?

Cheers

[kevinayers]

Thanks for the reply.

The message I get is 

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

This happens when I try to play a video.

I can play live content with no problems whatever.

Model is Sony Bravia 2015 Android KDL-50W905A ?

[royabrown]

---

@kevinayers wrote:

Thanks for the reply.

The message I get is 

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

This happens when I try to play a video.

I can play live content with no problems whatever.

Model is Sony Bravia 2015 Android KDL-50W905A ?

---

There are 2013 non-Android KDL-55W905A sets, and also 40 and 46 sizes, but I can find no 50:-

http://www.expertreviews.co.uk/tvs-entertainment/tvs/52874/sony-w9-led-television-with-triluminos-di...

Can you look again, to see what you actually have there?

Having said which, if it is indeed a W9, Skype has been pulled, but the BBC iPlayer should be OK.

[Anonymous]

Hi @kevinayers

As your model TV and problem is not related to this thread, can you please create a new thread under the "Other TVs" category

Also as @royabrown says above, can you please check the model of your TV as the KDL-50W905A does not exist.

Thank you

[kevinayers]

Sorry the model number is KDL-50 W800C.

Should have checked but guessed.

All now seems OK after I did another Hard Reset.

As you said before it could have been a problem with the BBC.

Thanks for your help