About 3 months ago I bought a XR-42A90K TV, HT-A8000 soundbar, SA-SW5 sub & SA-RS5 surround speakers. Set it up without any issues. I had to wait a few weeks to have a bespoke stand built to get the TV into its final position. At this point I went back into the settings for the first time to change the position of the soundbar relative to the TV. This is when I discovered that the Acoustic Centre Sync settings were now greyed out.
After reseating cables, restarting and checking that the setting to automatically update software was working, I have now established the following, repeatable pattern:
- If you start the system up from cold using the TV remote, the soundbar does not detect the Acoustic Center Sync option as available and greys it out in the app
- If you then turn the system off and back on again via the TV remote, the sound bar does detect the Acoustic Center Sync option and uses it
Once it's working it stays working: it just fails to handshake properly on powering up once everything has been off for a certain amount of time (precise duration yet to be established).
I found a similar post here: https://www.reddit.com/r/bravia/comments/1me9izo/acoustic_center_sync_not_always_working/. Has anyone on this forum encountered this issue, and managed to solve it? Thanks.
