"The architectural design for Sony’s Android TV is constantly evolving and incorporates a multi-layered approach. Due to its unique and complex ecosystem, bugs are inevitable."
Speaking as a technical architect, with many years of experience in software architecture, it would appear that Sony have achieved the highly undesirable state of Maximum Coupling. A multi-layered architecture should reduce bugs because code is inherently more testable. The interfaces are cleaner, hence it becomes much easier to integrate automated unit and integration test frameworks. That way you can be sure your QA team get something that is more likely to work. The suggestion that this approach make software issues "inevitable" is therefore a major concern. Frankly, it means that the design needs a rethink.
"Android TV, like any device that works with an operating system (smartphone, tablets, PC, etc.) requires constant updates to improve the stability, functionality and usability. Our firmware updates are designed to mitigate any issues that arise, and provide these improvements. We strongly recommend you keep your system updated with the latest firmware and use our support website for further news."
I strongly recommend that Sony actually ship these updates! I would happily accept a monthly drop of bug fixes and incremental updates. Big Bang releases are always bad news. They always overrun, and by the time they ship it's normally too late anyway.
It appears to me that Sony just aren't investing in their development team. This looks like yet another software project going to the dogs because the deadlines were unrealistic and the dev team either wasn't big enough or lacked the right skills. It is Sony's senior management who should be held accountable for this project's problems. They clearly do not understand who or what they are managing, otherwise they'd have given the project the support it needs.
