Z3 black screen

[Ves78]

Hey all, today i unlocked my screen and opened up the sms app. The screen went totally black and Android running in the back ground. The phone vibrates when i touch the screen but no respons from the screen. I booted it with vol+power button, did not help. I ran the sony connect application on my pc and got the phone reset and upgraded my software. Nothing helped, it does not seem to be a software issue. Any ideas anyone? Phone is 2 weeks old... First one i got missed a corner, so i had to exchange that one and got a new one. And now this, im getting really pissed off. First time iv tried sony, and seems to be the last... Ideas are welcome, i really dont wanna gomdown yet again! Ves78.

[Uliwooly]

you could backup your phone and then repair it with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Uliwooly]

If that doesn't work then contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

[Ves78]

Yeah itried that, the pc companion. That didnt help, and the phone is now reset.

i know that because i cant type my pin to unlock the screen anymore :smileysmileythumbsup:

Ves78

[Uliwooly]

Then its a hardware issue. 

[Ves78]

Ok, so i guess ill have to visit again. And i really dont wanna send it off for 2 weeks for repair after owning it for 2 weeks.

Hope they just replace it. But i bet im not that lucky....

Ves78

[Uliwooly]

Keep us updated 

[Elfwing]

It happen to me today to. Have had my phone for 2 weeks and when I made a call it worked and when I was going to end the screen is black.

[Ves78]

Ok, heres an update. After 2 weeks use i could not get a new phone, and i had to ship it off for repair. 1-5 weeks without the 2 week old phone. I almost started yelling, but kept my cool, barely. This was not the only Z3 they have seen with that problem, so they said it had to be some sort of problem with the z3 model. Hopefully someone from Sony actually reads this and forward it further up the chain. Its not an isolated incident. Ves78

[Pli]

The same thing happened to me as well.

Unlocked, and the screen goes black before I even finish the unlocking (the lock screen)

everything seems to be working BUT the screen

I returned it to my carrier and they said that they will send to Sony themselves.

Now I dont have a clue on what is going on with my phone. and yes they said 2-3 weeks as well..

I had a black one.. really cool.. i hope they replace or return my black one.. dont like the other colors

This really **bleep**.

I really hope that SONY hears us out on this one...