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Xperia Z3 Compact - unresponsive touchscreen

SOLVED
Flash1275
Visitor

Xperia Z3 Compact - unresponsive touchscreen

My Z3 Compact has gone completely unresponsive to touchscreen controls.

I've read other posts and followed the the instructions for PC Companion-update-repair, but without any change.

Since the touchscreen is completely unresponsive it is not possible to bootup in safe mode. The only functions operational are the hard-wired on/off, volume and camera buttons. Anything requiring screen operation is impossible, and I am now trapped on the "language selection" page, unable to make any commands.

The phone had been working perfectly and then without being dropped or mis-handled in anyway simply stopped working.

It seems the only option now is to return the phone for repair/replacement, is that correct?

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Snesh88
Member

Why in all Sony support forum moderator flag each topic with "SOLVED" if is not true ???