Won't turn on after falling in pool

[Olyx]

So first of all I myself need help from you, my problem is something special, my phone is part of the z series which is z5 and it is water resistant, after a while my phone fell in the pool not in purpose and it wont on, when I checked the indicator, surprisingly it was not red but white / yellow but it wont turn on. Can you please help me solve my problem with my phone tnx and best regards to all.

[DizMatt]

Hi, I have the same problem with my z5 compact. Side door shut, had to jump into a pool to help out with the kids in a minor emergency. Phone in my pocket...no problem. It's a sony. But the interior was flooded. I've contacted "local support" for help.

It was definately advertised as waterproof when I bought it.

[dandy63]

@DizMatt @Olyx Water Resistant only i'm afaraid......contacting your local support is the only way forward i'm afraid, be sure to insist on a Vacuum Test if possible 

http://www.sonymobile.com/global-en/support/contact-us/

[DizMatt]

an IP68 unit should be resistant to these things and I'm pretty sure that it was advertised as such when I bought it.

Durability

Waterproof and dust tight (IP65 and IP68)**** Yes lots of caveats at the end...which completely contradict the rating advertised. So waterproof...just ...urrm...not in any practical way.

[ezy2ezy]

Sony's marketing went to great legnths to downplay the IP68 rating and it's meaning.. and effectively saying the phone should not be submersed.

Which also generated a lot of forum comments at the time over if they were saying their phones were no longer water proof.

[DizMatt]

yes, I had the phone replaced under insurance.

The waterproof rating in real-world settings is frankly meaningless on the Compact X5