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Wifi - possible hardware issue (with video of problem)

Alan56
Visitor

Wifi - possible hardware issue (with video of problem)

Hi, can anybody offer me some advice.  Over Christmas I noticed my Z3 compacts wifi was occaisionally dropping out but as I was away from home I put it down to the router at my friends house.  This week I have had a mobile data issue (network related nothing to do with the phone) so I have been relying on Wifi since Monday and I have found that Wifi is continually dropping out.  It is not consistent, sometimes it will drop every few seconds then reconnect, other times it will will be stable for a few hours then drop out.  It is not a router/wifi signal issue as there are other dvices such as laptop, iPad and iPhone using it and it is rock steady, also it is not just my wifi connection that it looses, it is everything in the area.  There are 4 or 5 wifi networks visible in my house and when the wifi drops, none are visible, when it comes back all are visible.  I have tried wiping cached data and I have just done a system reset but the problem is exactly the same.  Given that this is an intermitant problem, is it likly to be hardware or software.  Any suggestions?

I have just tested Wifi in diagnostics and it passed

11 REPLIES 11
Jonas
Master

Hi again!

That is great news! Slightly_smiling_Face

Be as precise as you can in the error description, try to give them as much information as possible, how to recreate the behaviour and so forth.

I wish you the best of luck with the repair and I hope that everything will be sorted out so you can enjoy the phone again with Wi-Fi working correctly! Slightly_smiling_Face

NeoBeum
Enthusiast

That video should be enough proof if you get it back without it fixed