Screen locks in calls

[Pinkypot]

When I make a call on my Z5 premium the screen locks black and I can't use any function until the phone is hung up by the person on the other end of the call. I've done a full factory reset but it's not helped, has anyone else had this problem?

[Vouga]

Hi, i have the same probleme. Everything work on my Z5 compact exept when i try to end a call ... i do also the factory recovery. It's a big probleme  if the contact dont end the call , i loose money. Can you give us a tip or may be change ours phones ? because when i try this on my keyborad  *#*#SERVICE#*#* , all  work fine i dont understand.

Thank you

[totoroo]

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@Vouga wrote:

Hi, i have the same probleme. Everything work on my Z5 compact exept when i try to end a call ... i do also the factory recovery. It's a big probleme  if the contact dont end the call , i loose money. Can you give us a tip or may be change ours phones ? because when i try this on my keyborad  *#*#SERVICE#*#* , all  work fine i dont understand.

Thank you

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Settings>Support>Contact us

[Bugmenotsony · Accepted solution]

If the screen locks black, this has something to do with your sensor, which is active during calls, you have to wash it in a very sensitive manner.

Call someone without looking into the sensor, will it happen again?

[Pinkypot]

Thank you it seems to have worked, fingers crossed that was the problem 😀

[Bugmenotsony]

" fingers crossed that was the problem 😀"

How exactly you solved the problem?