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olufsen2

Hello everyone. I am having a strage issue with my phone. Every time during a phone call the touch screen is still responsive even if the display is turning off. I mention that the proximity sensor is working fine it turns on and off the display. I have the last update from sony. Any suggestions? Thanks in advance.

dandy63

@olufsen2 first step i would look at is see if the same occurs whilst running your phone in Safe Mode.....this will tell you if a 3rd party app is causing the issue

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Uliwooly

@olufsen2

Does your phone has a protective case, film, glass?

Settings > about phone > diagnostics > test > test proximity sensor

olufsen2

Yes it has a glass but I don't see why it will affect it as long as the display turns black.

olufsen2

I also tried safe mode, still doesn't work.

Uliwooly

@olufsen2

If it's blocking or partially blocking the proximity sensor it will cause problems, remove it > clean the proximity sensor > test the device w/o the glass.