problem related to the head phone jack the phone keeps prompting me "headset not supported"

[Alias393]

problem related to the head phone jack the phone keeps prompting me "headset not supported"

[Jonas]

Hi @Alias393, sorry to hear about this.

Have this headset worked previously with your Xperia Z1? If they have, try resetting the Smart connect application in your phone.

To do that, go to Settings > Apps > Smart connect > Clear data > OK > restart your phone and connect the headset again.

If its a new headset, could you try and connect another pair to your phone and see if you experience the same behaviour?

Let me know how it goes!

[diyanabahaudin]

It keeps popping "headset not supported. please visit Sony support site" every time I'm using the phone and it annoy me. Help!

[Jonas]

Hi @diyanabahaudin, sorry to hear about that.

Could you please try what I recommend to @Alias393 and see if that works for you?

Let me know how it went!

[diyanabahaudin]

Hi, Jonas. I did try as you suggested and not using the same headset but I only tried 1 headset right after I restart the phone and it still the same. Should I use more than 1 headset to see whether it works or do you have any other way to solve this matter? Anyway, thank you for the help!

[Jonas]

Hi again!

If you have the possibility to try another headset that would be great. That we can see if this is caused by the phone or if the error message is telling us the truth!

You can also make sure that this is not caused by a third party application by rebooting your phone in safe mode. In safe mode all applications that you have downloaded and installed on your own are not loaded.

Keep me posted!

[Wesam22]

"Headset not supported use another Headset or visit the sony mobile support site for more information" 

This message appears every minute

I hope any one can help me 

[Jonas]

Hi @Wesam22, sorry for the late reply, I have been out of office due to vacation.

Have you tried any of the troubleshooting that I have posted previously in this thread? If you have, are you still experiencing this behaviour?

Let me know how it worked out for you!

[Diong16666]

Why always have a notive about headset not supported ?.

[Jonas]

Hi @Diong16666, welcome to our forum!

Do I understand that you receive a message in your phone that the headset you have connected to the device is not supported? If you do, please take a look at my previous troubleshooting steps in this thread and let me know how it goes!