Phone goes to silent after a period of time

[sanchay05]

Dear sony concerns,
I have just updated my Xperia z5 dual to Android 7 (.376).
Volume is ok.but after using 8-9 hours, my phone is going to silence.. Then i am restarting.... Then everything is ok....
But every 8-9 hours, i was to restart my phone...this is not really good....
Please advise me....
Please don't advice me to software repair by Xperia companion.... Because i have already done this.....

[Jonas]

Hello again!

@sanchay05, In this case I'd recommend that you perform a software repair using Xperia Companion. This will delete all data stored on the internal storage of your phone and reinstall the latest available software.

Since data is being deleted it's advised to create a backup using Xperia Companion before starting with the software repair process!

@bloodyhbt, sorry to hear that you are experiencing the same behaviour.

Have you had the time to try any of the troubleshooting that I have posted in this thread? If you haven't done that I'd recommend doing so!

Let me know how it goes for both of you!

[bloodyhbt]

With the new nougat update the problem has gone and it's OK now.

[Jonas]

Hi @bloodyhbt, thanks a lot for the update and I'm glad to hear that it's working normally now!

Let me know if there is anything else I may assist you with and have a great weekend!