Mobile data issue

[cricxusXX]

Hi,  My xperia Z2 showing H+ on the top n not 4G though its a 4G handset..  I am unable to get the speed of 4G.  Its an issue of network its just gett off showing no network n not even getting the speed of either 3G or 4G.. Plz help..

[Jonas]

Hi @cricxusXX, welcome to our forum!

There is different  versions of the Xperia Z2 and one of them does not support LTE/4G, so if you could get back to me with which phone model you have exactly and I will be able to tell you if your device supports LTE or not.

You can find this information in Settings > About phone > Phone model.

You can also make sure that you are in an area where LTE/4G is supported, for example in a bigger city or a populated area.