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Las fotografías, música videos que se guardan en la micro sd no pueden reproducirse en pc o ser compartidas en redes, aparece un mensaje de error e indica q los archivos no son compatibles e incluso hay archivos que ni siquiera se reproducen en el teléfono
Pictures, music videos stored in the micro sd can not be played on PC or shared on networks, an error message appears and indicates that the files are not compatible and there are even files that are not even played on the phone
Are you using a file commander or accessing the pictures through the apps?
if the later, make sure that you have allowed the apps to access the internal and SD card
settings > apps > select the app > permissions
It sounds like he's using the standard video app, which does not support all format.
Try VLC for android: you can't stream to the tv but it decodes everything.
For viewing on tv/screen you could buy an MHL cable: it's cheap and works amazingly well.
Here's a sample: https://www.amazon.com/dp/B071KG5PNJ?psc=1