Internal storage full - can't transfer.

[Data-mistaker]

Hi everyone,

I'm having a problem with my data storage on my Sony Z3 Compact (see the photo below). Normally I get messages saying the internal storage is 75% full and I just tap to transfer to my 128GB SD card. No problem.

At the moment it's telling me that the internal storage is 100% full. However there are no files available to transfer. everything is at 0 files 0B. Completely contradictory information?!  Really weird. The problem started when I began uploading video files via wifi to google drive. I'm not sure if this has anything to do with it?... 

I've tried turning it off and on again. I've tried moving all my apps to the SD card but they're apparently already there.

I have no idea what to do.

Any help or input would be greatly appreciated.

Thanks!

[Xperiauser3]

I have the same issue and I haven't installed many apps. I am at loss at what is taking storage space on my xperia phone.

[Tomaxzyn]

I have same issue on my Xperia z3 dual currently..over 2.5gb is unaccounted for. I have tried to no avail to knw what's eating up my internal storage. Any help please?

[Ali119]

my problem is that i do have an sd card that is not full but the phone is busy telling me that the memory is full need to transfer data from internal to sd card when i click it does not show any of the iterms that needs to be transfer it show 0 zero i am getting woried becouse the internal memory its 85% full

[Ali119]

i have trying but still no solution 

[Syful]

do you have whatsapp/telegram/line or any other chat apps? they tend to store any photos/videos/documents inside internal storage, try to locate them using file manager & transfer to SD card.

[SivIra]

I have similar problem. ANy solution found?  please share. 

[EmilyBaker]

In fact,you still not deleted them totally.I think you could find some data clean to help you.

With it,you could release space for your sony phone ,at the same time,it couldn't be recovery.

[Arish123]

I cant seem to transfer my files to SD card...I select my files to transfer to SD card It would say transferring ND thn it would dissappear like nothing happened ND the vdos pics etc won't get transferred even after waiting for ao long...

[Uliwooly]

@Arish123

what if you download a "File Commander" from the playstore ?