Fingerprint manager not available after software repair

[oalhanbali]

I had to repair the software after being damaged last week, I lost all my data and now it is using android 6 however I couldn't find fingerprint manager anymore in the security section, how can I get it back again

[CameronT]

Hi @oalhanbali,

Welcome to the community.

Do you happen to have the USA version of this handset?

[oalhanbali]

I just used the pc companion for that, I didn't receive any messages regarding version, if the US version doesn't have FP manager, so why installing this version

[Uliwooly]

@oalhanbali

I think @CameronT was asking you if your phone is the US variant and/or if you have the US software? 

[CameronT]

@oalhanbali,

The reason I ask is because the US variants of the Z5 series do not include the Fingerprint Scanner. I am not sure what the reasoning behind this is but that's the way it is. If you have installed the US version of the firmware on your handset, the Fingerprint Manager option will no longer be available.

[oalhanbali]

I know now @CameronT the US variant doesn't have fingerprint, however I didn't choose that, it was there before and when re-installed the software again using pc companion, it clearly installed a wrong variant, now how can I get the correct one

Thanks a lot for your help

[Uliwooly]

@oalhanbali

PCC can't install a wrong variant, only if you use third party software such as Xperifirm or flashtool.

[oalhanbali]

@uliwooly

No, I used pc companion, I followed the instructions it gave me, shutting down, connect, press power and voice done etc

[CameronT]

@oalhanbali,

If your phone is from the USA it will install the US version of the firmware. Where is your phone from originally?

[oalhanbali]

@CameronT

I bought it from Saudi Arabia, so it should not give the US version