email download limit reached?

[saswatch]

Hi All.
I have recently moved from a z3 compact to a z5, and there is something happening that I have not seen before.
When I get an email with an attachment it doesn't download it but simply states at the top of the email "pre download limit reached" but I have set the pre download limit to "no limit" when I click on "download message" it just downloads forever but never actually downloads.

Is there another setting that I need to change?

Thanks in advance.

Graeme

[Phy]

How heavy is the file?

[saswatch]

There are 4 files total of 5mb.
But I have set up the account using outlook and it downloads without a problem. I also tried using Gmail app and it works. The only email app that won't work is the default Sony one.

[saswatch]

I never had a problem on my old z3 compact.

[Phy]

Contact Sony Xperia support with the feedback
http://support.sonymobile.com/global-en/contactUs/

[Rickard]

That sounds a bit strange. What type of email account is it (POP, IMAP, ActiveSync)? If it's an ActiveSync account, do you know if there's any policy set on the server regarding email size?

[saswatch]

Yes it is a bit strange and gets even more so.

I tried a few experiments this morning, I sent myself some emails with attachments of varying size. 100k 3gb and 6gb and they all worked, so I'm a bit baffled. The email that didn't open still won't download the attachments, (2 x pdf, 1x jpeg and 1x png)

I also tried deleting the email account and resistance installing it. The email is a pop3 account

[Rickard]

So it seems it happens with this specific email only?

What happens if you download the attachements in this email using another client and then send them in a new email to yourself? Is our client able to download the attachments from the new email?

[saswatch]

OK I forwarded the message from outlook to myself, and it came in no problem to the Sony email app. I am able to read all the attachments. The original email still will not download the attachments. The original email was sent to a lot of people and they all (well the ones I spoke to) were able to read the attachments, which makes sense as my phone could read them using either outlook or Gmail app.

[saswatch]

It has happened again.
I received another email with a word attachment and get the same pre download limit reached message, and constant downloading with nothing actually downloading. The word doc was small only 16kb

So I went into outlook app and it was there so I sent it to myself and worked without a problem.

So now I'm looking at anything that is different and the only thing that is different and common to this problem and the last problem is both emails were sent to multiple people.

Could this be the bug? When an email is CC to many people with an attachment, the email app gets somehow confused?

I must add that both these emails are trusted business emails and not spam or viruses. Neither were flagged as viruses. Neither of the two emails are connected in any way they are not from the same account or company, and they do not have anybody in common in the cc list. They are completely unrelated genuine emails.