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Dropped in swimming pool

SOLVED
Thebed
Visitor

Dropped in swimming pool

Screen does not work. Sound and LED still works. Speakers are 100%. Charges like normal.
1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
Uliwooly
Expert

@Thebed

I'm sorry to hear that, contact your Local support and request a vacuum test, this will prove if there's a manufacter issue or if the covers weren't properly closed

Things to do:

remove the SIM and SD cards 

leave all the covers open 

place it in a bowl with rice

Things NOT to do

Don't expose the phone to heat, direct sunlight

Don't use a vacuum

Don't use a hairdryer

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3 REPLIES 3
profile.country.GB.title
Uliwooly
Expert

@Thebed

I'm sorry to hear that, contact your Local support and request a vacuum test, this will prove if there's a manufacter issue or if the covers weren't properly closed

Things to do:

remove the SIM and SD cards 

leave all the covers open 

place it in a bowl with rice

Things NOT to do

Don't expose the phone to heat, direct sunlight

Don't use a vacuum

Don't use a hairdryer

Thebed
Visitor

I removed the sim and Sd card immediately after dropping it into the pool. I left it in a bowl of rice. Still does don't work. I have contacted Sony l, waiting on a response for further action. Thanks for ur help
profile.country.GB.title
Uliwooly
Expert

@Thebed

Anytime, if the phone its on and works, you can buy a 5-pin MHL cable > connect the phone to a screen > backup everything.