Battery can't charge more than 20%

[Premiumgotstami]

Restart also can't,max 20% when battery charge

[Emir1 · Accepted solution]

Hi @Premiumgotstaminamod, I am very sorry to hear about that.

Does it charge past 20% if you have the device turned off? Also, could you try calibrating the battery by charging it fully (to 20% in your case), and then use it normally until it completely discharges. Once it's done so and is turned off, press the OFF-button next to the SIM area and then charge it fully while it's turned off.

Let me know if that helps! 

[Premiumgotstami]

Still can't

[Emir1]

That sounds strange, but could you also try to perform a software repair using Xperia Companion in that case? Try that and let me know if it helps!

[Rs6]

Hi mine is doing exactly the same. I can't charge it above 20% which means I can't update the software to resolve the problem any ideas????

[Emir1]

Hi @Rs6, sorry to hear that.

I know that it is recommended to have a well charged device for the software repair, but since you're not able to charge above 20% it is worth giving it a try without charging it. Could you try that using the instructions provided for a software repair using Xperia Companion and let me know how it went?

However, before software repairing please try calibrating the battery using the instructions that I provided here, it's a good starting point when experiencing such behaviour that you described.

[Rs6]

Hi Kudo thanx for the info. I've tried to update with the companion and I've just pressed the button and it's still registering 20%. Have you any other ideas??? Kind regards Russ

[Rs6]

Sorry Emir thanx

[Emir1]

In that case I would recommend that you have your device sent to an authorized service center for examination @Rs6.

For instructions on how to send it in, I recommend getting in touch with your Local support since they're well informed with your local service routines, warranty terms and consumer laws.

[Rs6]

Thank you I sent it on Saturday. Thanx again for your help Russ