XZ1 Ear loudspeaker not working

[Shishigami_Reis]

Hello,

I figured out when trying to call someone earlier this afternoon that my ear loudspeaker didnt work. It didn't get contact with water or something else, and it was working perfectly since I got it, almost one year ago. I also didn't dropped it. I rebooted it, even in "safe mode" but I got the same issue.

Any idea on how to fix it without resetting/sending it for repairing ? Is this problem common, what could be the reason ? Contact failure ? Software problem ?

Thank you :).

[Uliwooly]

@Shishigami_Reishin

You will indeed need to repair it with XC, if that doesn't work then it is a hardware issue, as to the reason why it happened, no one can answer that question; perhaps it was dropped, maybe steam, maybe hardware failure, etc. 

[Shishigami_Reis]

I can't dodge to reset it to 0 so ? 😕

[Uliwooly]

@Shishigami_Reishin

I don't think so, even if you send it in for repair, they'll reset your phone, you could test the speaker

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

[Shishigami_Reis]

I tested the bottom speaker works but not the top one. Every other fonctions works fine.

[Uliwooly]

@Shishigami_Reishin

Then either repair the phone with XC and/or contact your Local support to get it inspected.