Wifi connectivity issues

[Stefano79]

Good morning, I don’t manage to connect to the WiFi at home: I tried several tips as suggested in this forum, e.g. for the xz1: I used the “developer trick”, I did reset the internet options, I downloaded the latest sw available (51.1.A.11.26), I add the network myself, but I am always “out of range”. 

Funny enough, if I set my old phone as a hotspot, I can connect to that WiFi. For info the installed android is version 8.0.0

Thanks for help

[Qatrium]

@Stefano79 

Do other devices in your home connect normally to the Wi-Fi?

One thing you can try is to log in to your router settings and choose a different channel.

[Stefano79]

Yes: phones, pc, etc connect properly. The signal strength is good and it catches the network but never complete the connection. 

I am doubtful the WiFi channel could improve, however I will check if it is possible to do it.

[Strampke]

Try and reset the router plus reset your phone's network settings.

Settings-> system->reset options

See how it behaves afterwards.

[Stefano79]

Not for me.

Still no connection. 

I can further reset the whole phone to original settings.

Any other suggestion before that?

[Strampke]

Wait a minute.

I haven't seen safe mode mentioned.

Would you mind going into safe mode and see what happens?

In safe mode 3rd party apps are excluded and you have a clean operating system.

If it functions in safe mode then there is an app obstructing your device's proper functioning.

Safe mode: push power button and then long press on the restart icon.

PS

It is always very interesting to know what is happening.

I have learned however that in case of mishap a complete fresh install is the best choice.

My Windows system gets a clean install once a year and my phone is the victim of countless experiments so it is reset several times a year.

[Stefano79]

Thanks a lot.

It sounded as a good idea but did not work. I made a factory reset... but still it does not work.

I will later try again the “developer” solution with a clean telephone.

And let you know.

[Stefano79]

No, unfortunately none of the solutions I found so far in this forum allows me to connect to my home WiFi.

[Strampke · Accepted solution]

Let's continue, there must be some kind of solution.

Excuse me if I repat questions, we have to be shure everything is checked.

• You cannot connect at home, can you connect on other WiFi networks?
• Can you connect to WiFi in safe mode?
• Can you connect to WiFi in safe mode elsewhere?
• Would you mind trying a software repair with Xperia Companion. It gives a more thorough reset than the reset option on your phone.
• Try a software repair only with a very well charged battery
• Do NOT restore apps after the repair to be shure the device is clean.

If you tried everything and nothing works then it's time to call Ghostbusters, I mean Xperia Support.

You can do so from within the Support app on your device.

You can chat, mail or call, whatever you prefer.

Send a link to this thread on the forum.

[Stefano79]

Thanks!!!!

software repair was the solution. It works!

finger crossed for the app installation and final configuration