Switching Sims reboot phones

[Valent]

Is it normal that the phone reboots to optimize when switching data between sim1 n sim2??

[Christofer]

Hi @Valent, I'm sorry to hear that.

Does this happen when you switch SIM for mobile data in the phone's Settings menu? 

I just want to be sure that I fully understand what happens.

[Valent]

Yes it happens in the when in the settings menu. It happens everything I switch between is my two sim1 n sim2. And then it restarts to optimize network.is there a fix to not restart when switching?

[Christofer]

If you can send me a PM with the following information I can forward this internally for investigation.

• IMEI
• Build number
• Operator(s) for the two SIM cards

You can see the build number in Settings > About phone > Build number.

[Valent]

Done

[Valent]

Hi can I get an update Pls.

[Christofer]

Thank you for the PM you sent me. I've forwarded this internally and will let you know as soon as I know anything new.

[yuunanase]

This rebooting happends on every dual sim phones after and excluding z3 (z3+, z5, x, x performance, xa ultra and xz)

The real problem is with x and xz.  Normally, I have a sim card and a sd card.  When I leave my home country, I will insert a second sim.  Of course, removing the sim slot requires a reboot.  Once it is booted, it requires a second reboot to optimise the data.  The is very annoying, because during the process, you have to confirm the reboot, and also enter the pin twice.

I am sure you can think of a better way to insert a second sim without so much hassle, especially if you are going to use hybrid sim trays in future Xperias.

[007pcskumar1]

Yes it always restart when data change from sim 1 to sim 2.

[Valent]

so is there any update for this? as switching the data from sim 1  to sim 2 in settings always restarts the phone.. i used s7 edge and constantly switch the data provider and no restarts. help pls as its annoying and now i rarely switch data cards..but that defeats the purpose of a dual sim.