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Screen freezes while I'm using the phone

Trine1
Visitor

Screen freezes while I'm using the phone

I opneded Netflix on my phone and the next thing I know is that the screen freezes so that I cannot turn the screen off, turn the phone off, exit Netflix, shut down any windows og charge the phone.

I tried running the Companion pragram reading about the latest update. But as I cannot turn the screen off and it cannot connect I can't do anything.

The only new thing I see on the screen is a small round closed white circla in the line in the top of the screen next to the clock and Netflix app logo.

Back in the days I would just take out the battery but how do I reset my phone now? It doesn't help taking out the sim-card og the SD-card.

-Trine

1 REPLY 1
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Uliwooly
Expert

@Trine1 

You can force restart the phone if you long press power & volume up for 5 seconds or so. 

As for the issue, does this ONLY happen while using the Netflix app?