Z5 PREMIUM display won't sleep after upgrade to 32.2.A.0.253

[Kelliee]

The display keeps on, make the phone overheat and battery drain fast.

[Didrik]

Hi @Kelliee,

Welcome to the community!

Do you mean you are unable to turn off the display using the power button? Do you have a charger connected to your phone? 

I would suggest that you try rebooting your phone to safe mode, does the same thing still happen?

[Kelliee]

It won't sleep after inactive.
I'm not charging the phone.
I already run repair phone also same issue.

[Kelliee]

Run safe mode seems okay.
But change back to normal happened again.

[dandy63]

@Kelliee @Didrik Best to test it for a little while in Safe Mode.....if it does work fine in Safe Mode then it is a 3rd party App that is causing the problem

[Kelliee]

So, what shall I do now?
I already repair software twice but still the same issue.
And I'm not using 3rd party launcher.

[dandy63]

@Kelliee so if you run it in safe mode the fault is gone.....screen acts normally/goes off?

[Didrik]

@Kelliee After you repaired the software, did you restore a backup or download any apps before you tested if you could turn on the display? If this is caused by a downloaded app or damaged/corrupt data then your phone will most likely behave the same way if you restore said data or app.

Does it still work while in safe mode?

[Kelliee]

Safe mode doesn't run any 3rd party apps so it acts normally.
I did restore backup.
Now received any email, gmail, message, whatsapp, the screen won't sleep.
I'm using)

[Kelliee]

I'm using this Xperia care support , the screen also won't sleep while inactive.