Xperia SP - No Service fault

[Sony_Diehard]

My 4 month old Xperia SP started dropping network connection with the message "No Service". My SIM card worked fine in other phones and no other SIM card would work in the Xperia SP handset. It did all the software solutions such as checking for updated software and even a factory reset. Nothing solved the problem so I spoke to my provider (O2) who agreed to replace the phone under Warranty. What a surprise when out of the box, the replacement phone had the same fault and would not give any Network Service though all other aspects of the phone worked fine. O2 even checked that the IMEI was not blocked. So another replacement was arranged and thankfully that phone is working fine so far. Third time lucky.

I am posting this so that othe may benefit from my experience and Sony may decide there is a design or software fault that requires further attention. Also to compliment Sony and O2 for honouring the Warranty without any resistance.

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear about the experience you had. However if you do get any problems with the current handset please do not hesitate to let us know so that we may look into this for you.

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[Abhay_Wakchaure]

Same problem here. From last month my SP shows network but while calling it shows not reachable. Only after restarting it resolve. No issue of operator as sim working fine with other handsets.

[zoewebber]

My sp is crashing nd freezing nd turning of all the time nd siGael gose

[Sam]

Regarding the two posts above this one, have you tried a software repair on your handset?

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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[kissifer1972]

I have carried out the above action and all I have achieved is to lose all of my apps.

Still no service on my phone and yet my sim will work in other phones.

Why can't I just take the battery out like other phones to give it a full reset?

What do I do now? Contact my network for a replacement handset and be without a phone for days?

[pob]

Think I'm taking mine back to ee, least I'll get a Samsung to try out while this is fixed. Hopefully it won't be fixed and I can swap it for a good Phone.

[jess101]

I have a Sony experia E. Its a great phone but I dont seem to be getting signal anywere, im on EE btw

[MehdiG]

Hi there,

I just bought an unlocked Sony-Xperia SP. But as soon as inserting any SIM cards, I saw "no service" message on the screen. I tried via different SIM providers like H2O, AT&T and T-mobie with same problem. Any clue?

[Pallygem]

We are having the same problem with a xperia sp here. No service..... is this a common fault? Do I biff it and buy another one