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Xperia m major problem

Olias123
Visitor

Xperia m major problem

After switching on my phone all I get is a phone font with access to the camera, and an option to use the phone for "emergency" calls. I have no apps at all both preloaded and downloaded how can I rectify this I really need my contacts urgently 

10 REPLIES 10
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Uliwooly
Expert

@Olias123

Is your phone locked? can you access the contacts app?

Olias123
Visitor

The phone doesn't appear to be locked as I have acces to the camera and numbers on the phone work ok.  There are simply no apps being displayed at all. The phone was working fine yesterday morning although I was getting the low memory message and I was looking at the memory in settings, I  then switched it off when I went back to the phone the problem had occurred 

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Uliwooly
Expert

@Olias123

That's quite odd, what if you restart the phone once more, perhaps its on safe mode

Olias123
Visitor

Hi I've tried both safe mode and normal mode and I have the same screen showing for both modes. Just a bank on numbers a la a phone keyboard with a small green phone icon towards the bottom with an Emergency Call icon at the side. I'm beginning to wonder if I have touched something inadvertantly yesterday whilst looking at the memory section in settings ????

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Uliwooly
Expert

@Olias123

could you post a screenshot?

Olias123
Visitor

Unfortunately I'm a total technophobe ????. These things fly so far above my head it's frightening. Sorry 

Olias123
Visitor

I have noticed that on start up I can swipe the screen down and a box appears with the time in it, swipe to the left and I get another box with a large + in it! swipe to the right and I get another box with the phone icon in it. 

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Uliwooly
Expert

@Olias123

That's the lockscreen, why don't you unlock the phone? 

if you don't post a screenshot/picture, its hard to understand and help you. 

Olias123
Visitor

Ok cheers for your help it's getting a touch late around here, but I will certainly try your suggestion