Two ST17 bricked!

[#1]

Hi

Can anyone tell me if I can repair may XPeria Active in Japan?

I had a very stable running Xperia Active, but it suddenly stopped working.

FIrst the problem was that after booting I could not get the screen on with the power button.

I could boot up for 3-4 times after plugging out the battery.

After removing the battery for like 1 hour, Xperia Active never powered up the screen or LED.

Well as it was bootloader unlocked, I thought I buy a new one and got one today.

However, the new phone is dead again. This time it is a brand new phone and I only inserted SIM and

MicroSD and did the setup. during phone call test, the new Xperia Active froze. so I had to unplug the battery.

After inserting the battery, same thing happened: screen never powering up anymore.

I tried SEUS on my old one, Flash mode seems to work. however after updating,  its still the same. screen is not

showing anything. It only vibrates once very short then its done. wipe did not help.

When I plug in the device into a PC, Windows tries to install drivers but fails at MTP USB Device.

So I want to repair my phone, but I dont know where. the phone is not sold in Japan. In manual I find

every country support mail but no Japan. Why??

[Uliwooly]

http://www.sonymobile.com/global-en/support/contact-us/

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

[Francis]

Hello Trackpoint

Try the local Sony number for Japan 011-81-3-5448-2111

Sony Mobile does not have a contact number for Japan so, it's possible your phone was sold at a different location. Please provide us with your IMEI (starts with 35 or 012 in the format xxxxxxxx-xxxxxx-x) so we can tell you the country of sale. (located on the phone in the back or in the Box under the bar code.

Francis.

[#4]

Hi Francis

IMEI is 35851004-202596-1

the second one will be sent back to the seller soon and will get replacement I hope.

I will try to call Sony in Japan tomorrow. Thanks for info.

I really wonder why Japan is left out...

[#5]

Doesnt help me there is no Japan number.

[DeGraaff]

Try this: take out your battery and remove the memory card and sim card, then put the battery back in and try to start the phone, maybe the sim- and/or memory card are faulty and prevent the phone from starting.

[#7]

Hi DeGraaff

That's what I did at first place but no luck.

Screen is just black. when I press the power button it vibrates once but nothing happes on screen.

[DeGraaff]

But did you try to start the phone without simcard and memory card, or did you just remove battery, simcard and memory card, put it all back in and then start the phone? Make sure that the simcard AND memory card are both NOT in the phone when you try to start the phone.

What happens if you connect the charger to the phone? Not via the PC, but via the wall plug. Does the battery charging screen come up after a while? If the charging screen does come up, did you try to start the phone from there? As in, press and hold the power button for a second while the charging screen is up.

If the charging screen does not come up at all, remove the battery and connect to the charger while the battery is not in the phone.

This is all just to rule out problems with battery, simcard and memory card.

[#9]

Hi

Everything is removed, only battery + phone. no luck tho.

Nothing shows up with the charger+ battery aswell. no LED light, nothing.

Charger screen is not coming up.

Tried charger without battery but nothing happens. same as above.

[Francis]

hello Trackpoint

Your IMEI belongs to Great Britain.

The local number for the UK is:

‎ +44 (0)8705 237 237

Or use the chat service:

http://www.sonymobile.com/gb/chat/?c=44763

So you can check your options.

Hope this helps.

Francis.