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SONY XPERIA ZL ONLY WORKS WHEN CHARGING

lydiachai
Visitor

SONY XPERIA ZL ONLY WORKS WHEN CHARGING

Please help.

My phone is currently 3 years plus old. I have not had any issue using it all these while until recently I noticed that it cannot detect my location when using Waze. It seems like my GPS is faulty. I'm sure that I set it to High Accuracy Mode. Sometimes, it is able to detect my location when using Waze, sometimes it doesn't. It is very frustrating.

And things got worse.. One day when using Waze, my phone suddenly shut down to black screen. When I switch it on, it shows the Sony logo then it goes back to black. Sometimes it manages to enter to the page where I need to log in my password code in order to log in. After keying in the code and trying to sweep, the phone turns black screen once again. 

It is only normal when I'm charging the phone to a power supply (either main supply/computer USB). Otherwise, it keeps shutting down into black screen. There is no problem when charging. It shows orange LED light, not blinking. Everything looks really normal when it is charging. However, things only start to act weirdly when I unplug it from the power supply. 

I have tried restarting by pressing power button and volume up/down. I also tried the small button beside SIM card. All these are tried when phone is not plugged to power supply. None works. 

In short, it only works now when I'm charging to a power supply. Can you please tell me what is wrong with my phone???????????? Please do reply me sooooooooooooon. 

2 REPLIES 2
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MarlonUk1
Expert

Does this happen when you are in #safemode?
Try to connect your device to the computer and perform software repair using Xperia companion
lydiachai
Visitor

To anyone who faces/is facing similar problem like me, here's the solution.

Send your phone for a repair by getting a new battery installed. The old one has worn out. After inserting a new battery, my phone works like it just came out from the box the first day I purchased it. 

I was told that the battery has damaged. That is the reason for causing my phone to keep shutting down showing black screen when I press the power button. The Sony logo appeared but quickly it will enter into black screen.

I was told that the battery replacement  is a an authentic Sony battery. I was charged RM 100 (approximately USD 22+) for battery and installation. I know I can get cheaper battery spare part online but I'm worried I'm not confident enough to install it myself. 

So, that is all.