Radio Only Works When Screen is Off

[RickGM]

Only properly used the radio today but could only get it to play if I turned the screen off. That's fine if you know the station frequency but if you are wanting to search for a station and don't know the frequency you can't do it. How strange is that.

[Thommo]

That is strange and have no plausible advice to offer - All I can say is to try and perform a system repair but that would factory reset your device

To perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[RickGM]

It doesn't happen when playing music either through the Walkman app or other music apps.
I'm also pretty certain that when I first got the phone the radio worked normally.
I won't bother with the system repair. It would take me too long to set everything back up how I like it. I'll see what happens in a month or two when I root the phone.

[RickGM]

You need to turn the volume up to hear what's happening.

http://youtu.be/PjIJuwO5Lkk

[Johnnydement]

I'm facing same issue, if screen is off, radio works well, when I turn it on, it mutes...

This isn't happening either with gplay music nor walkman...

I'm running a Z3 6603 with Lollipop 5.0.2 (official firmware 23.1.A.0.690 NCB)

[RickGM]

That's disappointing. I was hoping that the Lollipop upgrade (if I ever get it) would cure this issue.

[Sergio_Palacio1]

hi,The FM radio does not work when the screen is turned on.the phone has already been formatted and has the latest software. I do not know what to do.

[priv]

The direct cause should be "OK Google from anyscreen" and this probem is across all Z series.

1. FM Radio mutes itself everytime when phone recording is on, because FM sound occupies the input path, and it assumes you always want to record from microphone.

2. OK Google from anyscreen will turn on recording all the time.

3. When screen off, OK google service stops and FM Radio unmute itself.

4. Also if you open TrackID FM will unmute too, because it needs to record from FM radio, so the muting mechanism is not triggered.

I think this is obviously a serious conflict since FM radio should not be broken by any important builtin function, but unfortunately I don't know how to feedback.

If FM Radio is your higher priority, turn off OK Google from any screen and the problem will gone.

[Phy]

ok, try Clearing the data on SmartConnect.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

[Sergio_Palacio1]

this does not work, the phone was reset to factory settings and still the same problem. I did what you asked me, stopped and wiped the smart connect, and the problem continues.