Join now - be part of our community!

Phone not working

shaunp
Visitor

Phone not working

Hello git phone 24hrs ago. Phone stopped letting me unlock it. Even though I was doing this correct. Read that it might need software update. And read best to re set it
Did this thru Sony Web page. Now phone just keeps asking for Google password and email!!!! Please help
6 REPLIES 6
profile.country.GB.title
Uliwooly
Expert

@shaunp

You have to enter your Gmail and password, if not, you can contact your Local support

shaunp
Visitor

Hello I have but it keeps going round. I enter it then it asks again and again
profile.country.GB.title
Uliwooly
Expert

@shaunp

Then it is time to contact your Local support

shaunp
Visitor

It gets as far as would you like to receive sign in prompt
On this divice logo. Then asks for pass word email again
shaunp
Visitor

Uliwooly thank you is the number on here? Thanks
profile.country.GB.title
Uliwooly
Expert

@shaunp

Your Local support should be able to assist you