Phone not responding. PLEASE HELP

[hoshinen009]

This all happened when I accidentally removed the battery without shutting down my xperia x10 mini pro. When I turned it on, it doesn't respond anymore. (It's not in a frozen state because I can still use the slide out keyboard to shut it down or use the emergency call feature). It's just stuck there on the lock screen. I tried to turn it off and on but it doesn't work. Touch actions no longer work. Should I replace the battery or what? [I'm in the Philippines]

[Sam]

Please try a software update before looking at sending it for repair:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection

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