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My Sony Xperia J wont turn on!!

claire_17
Visitor

My Sony Xperia J wont turn on!!

Hi, I was wondering if anybody could help me, my xperia J wont turn on i was using it fine it had been a bit tempermental since i got it but nothing major but i can't get it to turn on today. When i hold the power button sometimes it vibrates like it does when it usually starts up but there is no display and the buttons at the bottom of the screen no longer light up they did the first few times. I have tried taking the battery out and putting it back in and decided to try the charger to see if that would help. I have tried turing it back on and its not responding at all now and has a yellow light when plugged into the charger. Anybody know what has happened? I also tried the power button and the volume up like i see yous have used before and it doesnt respond

oh it is also extremely hot at the top and bottom of the screen even though it has completely shut down

14 REPLIES 14
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_alexdon_
Expert

Remove the battery,let it out for 1 minute,put it back in.After that,connect to wall socket and charge for 1 hour.Repair via sony update service.

http://www.sonymobile.com/gb/tools/update-service/

alexdon
claire_17
Visitor

That's great, thank you! ill try it  now

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_alexdon_
Expert

Keep us updated.

alexdon
claire_17
Visitor

So i left it charging for an hour like you said and the light changed to greee but when i connected it to the computer to update it, the computer isnt reading anything

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_alexdon_
Expert

With sony update service,you need to turn off the phone completely and open the app.When it tells you,you must connect the phone with volume down pressed to the usb cable which is connected to computer.

alexdon
claire_17
Visitor

I got it to recognise it but the software download failed on the phone, i am going to try again now

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_alexdon_
Expert

Keep us updated,if you cannot do it,visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
claire_17
Visitor

It updated the phone but when i try to turn it on it vibrateds and a green light flashes once but nothing else happens

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_alexdon_
Expert

Visit a nearby sony centre,I am sorry:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon