Sir/Madam,
I bought Sony Neo V model leaving aside HTC and Samsung keeping in view a very good experience with Sony Appliances and its service which I had been using since long time. I thought that in this competitive world Sony would be better than any other mobile company as in the case of any other Appliance. But for the first time I feel that I was proved wrong by the service of Sony mobile.
I had purchased this mobile handset in June 2012. But very soon, I started experiencing problems from the handset and complained many times about the problems to the customer care. I had taken my handset to the Sony service centre at Dwarka several times but every time I got the handset back without rectification of the problems. My complaints can be tracked from my mobile no. 9911149509 and email id anudeepsbedi@yahoo.com.
At one point of time even the display of my handset was changed whereas I had never raised any issue of the touch of the screen . The main issues faced by me were :
Heating
Slow Performance
Hanging
Very Low Battery Backup
Halting in between a call/application etc.
Last time I went to the service centre, once again my software was repaired and my battery was kept. After a week my touch started giving problems and when I went to get my battery and informed about the touch problem, I was told that the set is now out of warranty and the touch can be changed on a cost. I was given a battery bearing S.no. 213830PTPCLH 1/CP6/48/46. I don’t know whether it is a new battery of an old one.
I tried to live with the persisting problems but now it is really irritating and I am not able to use my handset properly even after spending an amount of Rs. 18,000/-.
I therefore request you to kindly look into the matter urgently and seriously so that I should not loose trust in Sony which is worlds leading brand.
Thanx n Regards
Anudeep Bedi
(M) +919911149509
What to do? Sell the defective phone at scrap prices or hope for some solution?
