Headset not supported. Use another headset...

[swiftylc]

I have a Sony Xperia X and had purchased a pair of Sony headphones to go with the phone.  They have worked no problem for 3 months and sound has been great.  Recently, in the last week or so, I now get the error message in the subject title.  Other headsets continue to work with no problem.  Can anyone help please?

[CameronT]

Hi @swiftylc,

Welcome to the community.

Do your headphones work in any other device? What model are they?

[swiftylc]

Yes the headphones work on other devices. They are Sony MDR-10rc headphones. They worked with no problems for almost two months with the phone but now aren't recognised.

[MattLChaplin]

I have the same problem with both my Sony headphones and any other pair. Pretty sure it must be a software fault as one pair of headphones works perfectly. Does anyone know of a fix?

[swiftylc]

@cameront can you offer any assistance at all please?