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Glitchy Charging and Getting Hot

TabathaNT
Visitor

Glitchy Charging and Getting Hot

Hi There,

I have a Sony Xperia XZ that has been giving me a lot of problems since I bought it,
It gets very hot and often complains that it can not use certain features due to device temperature. I have yet to be able to take one of those photos used in the advertising because after taking a few photos it tells me advanced features are disabled due to device temperature.

It also charges intermittently or slowly, I have just had it on charge for over 8 hours and it gained 2% charge, other times it will charge just fine. I've tried it on different chargers and get the same random results. It discharges faster than it charges when you are trying to browse. Even only on facebook or a website. This is on wifi only with all other features such as Stop correcting "bluetooth", 3g/4g, location turned off and the screen brightness all the way down to the point it can barely be looked at.

Is this an inherent problem with this device? Is there some sort of software issue causing this? Its less than a month old.

1 REPLY 1
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MarlonUk1
Expert

does this problems occur when you are on safe mode? (please observe it for a period of time)