Speaker problem

[Mell12]

Speaker problem
I would like to know what is failing my phone since I can not send audios and the calls do not listen to me, and even with hearing aids it works for me.

Problema de bocina

Me gustaría saber que es lo que le está fallando a mi teléfono ya que no puedo mandar audios y en las llamadas no me escuchan, y ni con audífonos me funciona. 

[Uliwooly]

@Mell12 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Could you boot in >>> safe mode  to check if a third party app it's causing this issue