WH-CH500's microphone doesn't work

[DuneDreamer]

I've been using WH-CH500 for half a year already but 2 days ago the microphone of the headset stopped working for no apparent reason. I hope someone will offer a solution...

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

It would be best to get in touch with the support team for further help with this issue here.

Best wishes,

Sean Mc

[DuneDreamer]

Thank you. I've opened a case with them...

[Sean_Mc]

Do let us know how you get on? 

Best wishes,

Sean Mc

[DuneDreamer]

I talked to the support and tested the device on another PC. The microphone worked so the problem isn't in the device itself. It is in my Windows 10. As you can see on the screenshot I previously added, the highlighted device has a red instead of green icon on my Windows. On my other PC (the one on which the microphone worked), it had a green icon. I believe I narrowed down the problem but I still need help to resolve it. When I try to connect the Headset Microphone, it doesn't work...

[Marino.Manolo]

Sorry but did you simply try to re-pair the device? I had no doubt that the problem was in the system and not in the device.

Manolo

[DuneDreamer]

I've done it countless times - removing the device and adding it again.

[Marino.Manolo]

While connected, try uninstalling Bluetooth devices from Device management.

Manolo

[DuneDreamer]

I did it. I uninstalled all of the bluetooth devices you see on the screenshot and it didn't work. The microphone icon still remains red and I can't connect the microphone...

[Marino.Manolo]

So, If you click "Connect" you will get an error?

Manolo