AV Mode Won't Work Properly

[ringy2]

Just purchased a VGN-TZ21WN/B which is just what I wanted. But I have a problem:
When the machine is off, I press the AV Mode button to play a CD/DVD etc., and all I get is the five icons on the screen for about five sconds, then they disappear. No amount of key pressing changes anything - According to the InstantON manual the left/right arrows should select the media I wish to access, but this does nothing.

The search facility on this forum always returns empty results, so I have had to resort to posting. I hope someone has a solution!

Cheers!

[Blencogo]

Hi ringy2 and welcome.

I don't know if it fixes the problem but have you installed the InterVideo InstantON Update 1.0.1 available for download from here: -

http://support.vaio.sony.co.uk/downloads/updates/updates.asp?site=voe_en_GB_cons&c=0&s=VGN-TZ&m=2835

[ringy2]

Thanks Blencogo!

Problem is that I've already attempted to install this update. However, I have no way of checkng if it has been applied - the "modify" process was over very quickly, so I suspect that something hasn't worked!?!? The same happened with the VAIO Smart Network Update 1.0.01.05210, but I am still running version 1.0.00.05150 :smileythinking:

Are there permissions that need to be adjusted (but it didn't give and error?)?
Is there any way to see what verson of InstantON I am running?

Looking forward to your reply

Cheers!

[Blencogo]

Hi ringy2,

If you go to Vaio Update (type this into the search bar on the start menu) does it say you have updates available to download?

Try clicking on 'recently installed updates' - do either of these two appear in the installed list?

Come back with the answer as this sounds like something I will need to report to Sony as a fault.

[ringy2]

Hi Blencogo,

OK, I run Vaio Update, and click "Go to Vaio Web Support" where I see that no auto updates are available, only a WWAN update (which incidentally may allow me to use a non T-Mobile SIM in my notebook - see this thread ).

Clicking "Update Now" does nothing, not even the WWAN update gets downloaded to my C:\Updates folder.

The recently installed updtes list just has "BIOS Update (1.04 MB)".

Errmmmm....any use?

P.S. If it helps, I have restored my PC this week (removal of Office 2007 was a mare), and have partitioned the hard-drive and assigned all my personal documents to the 😧 volume. Just in case thismay have cause an issue...?

[Blencogo]

I'll ask Sony if they have any thoughts!!

[ringy2]

Thanks
I will be clling Tech Support today as well....

[Blencogo]

Hi ringy2,

Sony are looking into this for you. Can you check the following: -

C:\Program Files\Sony\Network Utility\version.txt

What version is shown in that file? It is possible that this has already updated.

Is there a similar file for the Instant On Utility? This update is to fix the symptoms you have of the Instant On screen disappearing after a few seconds. Is there a version.txt file giving the installed version?

Also, Sony would find it useful if you could post a screenshot of the screen with the "already installed updates" on the VAIO Update screen?

Sony Vaio-Link Support have also answered your Vodaphone query: -

For the WWAN query, we can advise him to get in touch with Vodafone. The WWAN module is not locked to a certain provider, but the preinstalled connection manager is. If the customer wishes to use another operator, he can uninstall the T-Mobile software, and he can get in touch with his own operator and request a Vista - and module - compatible connection manager.

[ringy2]

OK....

C:\Program Files\Sony\Network Utility\version.txt: Version 1.0.00.05180

All I could find in the sony folder was this that closely related to AV Mode:
C:\Program Files\Sony\VAIO AV Mode Launcher\version.txt: Version 1.1.00.04110

Is this right? There's no folder that looks like InstantON....

I have attached the screenshot as requested.

Thanks for the help with the WWAN - Vodafone couldn't/wouldn'thelp, but I found a solution - install the Option WWAN facility from XP and it works a treat

Looking forward to getting my Vaio fully functioning

[Blencogo]

It doesn't look like either of the two Updates have installed correctly.

I have passed the info on to Sony Support.