Problem connecting to Internet TV

[seedym]

I have  Bravia 24EX32x and can't connect to Internet TV. It does the following "Aquiring internet content", "Authenticating", "Configuration failed while acquiring Internet content 5007 Please try again later.". I have been getting Internet TV fine up to a few days ago. It can connect to web pages/internet. Have tried rebooting router. We are on Talk Talk in case that's relevant. Anyone come across this/know what's wrong? Can't find any reference to error 5007 on the web or in the i-manual.

Thanks for any help.

[sriramkk · Accepted solution]

Hi Mate,

I had the same probem, my model number is EX 52 40, the 40 inch Bravia internet TV.

Here is what I did to fix the problem myself

On your remote

-Home

-Settings

-System Settings

-General Setup

And then restore all the factory settings ( Pls bear in mind all your settings including wireless internet settings ( if any) will go back to factory settings)

Then set all your internet settings etc and try it again and it should work

Message was edited by: sriramkk

Message was edited by: sriramkk

[CharlieWebber]

It's the 2nd time I've had to do this Factory Reset and it's an absolute pain - Have we been given a reason for why it happens or is it just one of the things you have to live with having bought a Sony Bravia?

All my TVs have been Sony - never had any trouble until I got a "Smart" one.

Network working fine - all addresses in place and test seems to be perfect but just won't connect...GRRRR!

[Anonymous]

Hi there

The best explaination that I can come up with is : Smart TVs are like mini-computers -  the operating system (at current) is a custom linux variety.  Hence occasionly like a computer, it chucks a hissy fit for whatever reason.  The simplest way is to clear its internal memory buffers etc is by performing a factory reset.

Cheers

[jumpsystems]

I tried all the above and still can't connect. Eventually I called Sony support who sent me an email with requests for various data. Still awaiting their response. 

My internet connection stopped working of its own accord about a week ago. Up until then, the latest iPayer was always gropping out with errors - no problems on other sites.

[sucohen]

Hi

Can't connect to video links anymore, I did a reset back to original setting on my TV can can't connect to the internet.  Has anyone got any bright ideas?  I have a Sony Bravia

Any ideas would be gratefully received.

Regards

Sue

[sucohen]

Did you get a reply on this as I have the same issue and would appreiate any help you can give if they solved it for you.

Regards

Sue

[10419a]

When I go into the browser and enter a url the tv gives  reasons why it wont connect, it mentiond IPv6, all dutch to me, now I cant get the internet it is looking for a password, what password ?

[salv2004]

I have recently bought a Sony Bravia KD 49XE9005 android smart TV (Nov 2017). I am very disappointed with it it looses the internet connection on a regular basis and it is very difficult to re connect  even though I am using a LAN cable. This is rubbish, come on Sony I paid a lot of money and you cannot get something as simple as connecting to the internet made easy on your TV!! The only way I have managed to reconnect is by doing a factory reset.

Very poor, please get your act together... I would definitely wouldnt have another Sony TV as a result

[hhovanessian]

I have a Sony Bravia smart tv model KDL46NX713, serial number 9007288

I have a Netflix subscription but I am unable to access any applications. The tv is connected to the internet but when I try to Refresh Internet Content I get the following message "Configurationfailed while connecting. The system has encountered an error. If problem persists contact Sony <2200>