Info Banner on Linux TVs

[theaccent]

Hi Sony,

There have been numerous posts now on the issue with the Infor Banner automatically popping up and not being able to disable it with the non-Android TVs (XE range) that use Linux as the OS.

The main cause of the issue appears to be everytime there is an audio change in the HDMI signal, this is specifically  impacting those users who have devices connected via HDMI such as TV/Media Boxes, Consoles, Computers etc.

The info banner feature can't be turned off in the Linux OS.  Considering the number of forums I've seen this issue on, can we get a firmware update to resolve this issue?

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Can you let me know the full model number of your TV?

Cheers,

Sean Mc

[theaccent]

Hi there...

Thanks for the reply...

Model of the TV is 43X7000E or 43 X70E

There are several references on this forum and other forums to the same issue.

[niogodsent]

I came here to post the exact same thing. After NUMEROUS threads/posts that I've read on the internet about this SONY ISSUE, I decided to come here and complain as well.

I am using a SONY 40WE660 along with a SONY PLAYSTATION 4, or PC (Windows) and from DAY 1 INFO BANNER is popping up in every 3-10 minutes.

My monitor was changed with another "new" (refurbished) one, and this issue still occurs. Greek Service told me that I have to wait for a software update, and they totally gave up.

I am seriously considering asking for a refund now on. This issue is unacceptable, and the most unacceptable thing is that SONY's support (not ASTRA Greek partner but SONY OFFICIAL) won't even reply my messages.

Such thing are not being kept hidden. Buyers will know, and I will do whatever it takes for a refund, to inform other people about SONY software and this persistent driver failure, but most of all that SONY's assistance was unable to contact me back and solve this with an exceptional driver fix or something.

[Almou_10]

Hi theaccent,

I've checked this issue with Sony and it seems that they are currently investigating it. I'll keep you updated here in case there is an official statement or resolution.

Cheers,

Almou_10

[Sooolo]

This problem has existed for several years. There are many complaints and requests for help online. Many people are complaining and looking for solutions, but Sony does nothing - NOTHING - to fix it. It's very unfortunate that I did not know this before buying my TV (KD-49XE7077). It's also a pity that Sony does not care about its reputation.

[TimeTravelKiwi]

Just also want to add my name to the list of people expecting this annoying feature. 

I have the 43” and 49” x7000E series. I get it popping up every time the audio changes from stereo to stereo Dolby digital. 

The most annoying time is when I’m watching a show or movie on Apple TV that is Dolby, every time I pause it changes back to stereo the banner shows up, and the press play and the banner show back up because it’s now on Dolby digital again. Then I have the banner up for a few seconds when my show or movie is playing.

It also happens when browsing Netflix and the auto trailers start.

I don’t mind having it show up when I change the hdmi input but That’s the only time I want it to show up. I don’t need to know when the audio type changes.

Please fix or add a setting for us to turn the banner off.

[petlang01]

This is a massive problem. With my Model: "Sony KDL-32WD755" its impossible to use an android tv box because the info banner pops up every 10 or so seconds. I bought this tv only a month ago and was happy so far, but now i feel like i want to give it back and never get a Sony TV again.

Please fix this problem as soon as possible. Even if you just give us an opten to completely disable the info banner.

[B.Smith]

I see this is a few years old - but I have this issue with kdl32we613 that I bought in 2020.  No option in the settings to hide the banner.  Makes using the tv with ps4 & as computer screen infuriating...

[niogodsent]

You are unlucky my friend. The only (lucky) solution I found, was changing
from AMD Drivers/GPU to nVidia ones because of an upgrade that happened in
between this dumb issue.

I was lucky AF. For your information, It is correlated with the graphics
card.

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