Xperia T3 cracked display totally by itself

[aleksandarhgt]

Respected,
I have a customer complain regarding the official Sony Service here in Macedonia "Mobico" since yesterday the display cracked by itself sitting on a desk without any pressure, and the official here probably are not going to pass the warranty since they believe that it was cracked on purpose and even without seeing the crack they gave me that conclusion, which is very unprofessional since is just like a strait line "hairline crack". If you provide me email i would send you pictures from the phone and the line is the same as this ones on this link the ones that are "Sony Xperia cracked displays – In Warranty"
http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-for-xperia-z-series-s...

So i would like to ask you what should i do from here? would be very thankful if you provide me some direct mail contact with regional Sony representative for the warranty of the products here in the Adriatic Region where i can send you pictures from the mobile phone screen because i dont trust the service officials here since i dont believe that they would try to service the phone, they have told me that they would take a pictures from it and would send them to Sony if it will approve the warranty or not but i can also send you original pictures from the device.

Sincerely,
Alex

[Thommo]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[aleksandarhgt]

Well Thommo thats the problem ive already given the phone to the autrorized the one and "only" official service for Sony Phones here in Macedonia "Mobico" and the attitude for this problem was really dissapointing since they dont clearly recodgnize crack from a pressure and crack that happened by itself like mine, also it was really funny when ive spoke with the chief of the service and he replyed to me i work 15years with mobile phones and this crack was made when you have taken the phone out of your pocket rofl yeah right but i just dont see any pressure point if it would be as he was thinking but thats the point since they are trully unprofessionale in what they do after all. And the  phone was bought on 13/01/15 maybe the day of buing it plays some role here hehehe

[Thommo]

I wish there was something I could do or say that could help but we are members like yourself and have no influence over Sony and the service centres

[aleksandarhgt]

Well thats what i need some email conntact that i can refer this directly to Sony officials........

[Thommo]

The only contact details we have is that which I posted above

[aleksandarhgt]

Thank you, ive send info there so what will happen the forum would be informed.

[Thommo]

We don't get informed by Sony - This will be between you and Sony, We are here to offer if we can advice however if you wish to report back on how things are progressing then by all means please do so

[aleksandarhgt · Accepted solution]

Today ive got the phone with new screen :smileysmileywink:

The waranty WAS accepted by Sony 

[Thommo]

Good to hear