Process.com.android.phone has stopped

[Tracey1]

My xperia Arc is out of warranty and displaying error "process.com.android.phone" has stopped.
The phone reboots after 30 seconds and does not even allow me to connect to PCC.

How I achieved it
1) Changed the Sim card.
2) Connected to PCC and tried to sync the existing contacts.
3) Disconnected the ongoing contact & Calender sync.

After that phone rebooted and since then I just cannot start my phone.
All it does is boot up and say "Android is upgrading" and then display "process.com.android.phone" has stopped.
It reboots after 30 seconds.
Now m phone is totally unusable.
Please help.

FYI it is totally unrooted and updated to latest Firmware via PCC.

[Nabeel · Accepted solution]

You will have to repair the software

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue) 

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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[Tracey1]

How can I repair the software ?

Even in Safe mode all it does is stay for 30 seconds with the same error "process.com.android.phone" has stopped.

Any was to bring my phone to fatory state ?

[Tracey1]

My Friend found the correct link and helped me restore my phone.

Sony has a magic tool to restore to factory settings with latest updates.

Here is the link

http://www.sonymobile.com/global-en/tools/update-service/

[Nabeel]

Just check my post above again and see if the link you provided is there or not

[Tracey1]

Thanks Nabeel.

Apologies I might have been too panicked and failed to notice the link in you message.

I have marked your answer as correct and helpful.

[XmanXmen]

i alreday download the pc companion, but when i klick software repair, and connect the device by pressing the low volume button, noting happend. I dont mind if my data will gone.

"Proscess.comxxxxxxx"  appear after i flashing to the new lollipop, downgrade from marshmallow. It is appear after booting, when i press oke several times, it restarted again. It happended again and again.

I upgrade software because when i recieve call, the screen blank and i cant press any button until the conversation ended.

Please advice,, i getting board of sony android problem over and over again.

Thx for the respons.