Forgot Pattern lock and gmail on my xperia VL

[ali2300]

hii i have an xperia VL sol21 i bought it from japan few months ago, it is my second phone i didn't use it for weeks and now i forgot the pattern lock and i forgot the new gmail i used, i tried everything i found on the internet with no luck so far 

i understand that i have to do a hard reset and i dont care if i lose all the data, i just want to be able to use it again 

i found some articles but nothing worked cause the debugging is off

i tried to get to the recovery mode, i tried button power and volume up or down or both, and they didn't work either the phone always turn on normally

how to get my phone back and how to get to the recovery mode ? 

p.s i am in algeria in a city were there is no sony center to go to  

[Thommo · Accepted solution]

Try performing a system repair using PC Companion - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Uliwooly]

Check this out

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/92729...

[ali2300]

alright thank you for the fast reply, i am on it 

i found that i have another problem which is the usb drivers, when i got to the ( connect your phone step ) my windows was indicating that it couldn't succecfully install usb drivers 

[Uliwooly]

Disable any firewall and/or antivirus on your PC and try again. 

[Jake-SonyXperia]

Hi ali2300,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Please try using the link below for USB issues, this should help resolve any issues you may have with driver installation.

USB Connection issues

[ali2300]

it worked i did exactly as you said and it worked, thank you so much 

[Jake-SonyXperia]

Thats great to hear, I am glad they were able to help you resolve this issue