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Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

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david-simons
Visitor
April 2012
April 2012

Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Update June 5th 2012: I ended up using Enhanced Email (http://enhancedemail.net/viewforum.php?f=34), which actually is much nicer than the stock email client, and works like a charm with my Exchange and IMAP servers, and nicely integrates into the Android Calendar and Contacts. For $9.99, in Google or Amazon store, I recommend this as a satisfactory solution!

Update June 1st 2012: This issue is NOT resolved. Upgrading to 4.0.4 did not solve this issue (for me).

Update May 5th 2012: This issue is NOT resolved, and still bugging multiple clients. A "Repair phone" (ie. reinstall ICS via Sony PC Companion) action did NOT resolve this issue!

Happily upgraded my Sony-Ericsson Arc S to Android 4.0.3 yesterday.

But:

When using the stock email/calendar/contacts client 4.0.1 to connect to my corporate Exchange account (Office 365), I get stuck after a succesful account set-up, during sychonization. Exchange Services is vesion 4.1.

The email client hangs on "Waiting for sync / Syncing" endlessly, despite all my attempts

Symptoms:

- Account set-up correctly, as the Exchange server reports a succesful phone connection, but no succesful sync completion

- Another account, with IMAP, works flawlessly

- Using RoadSync 3rd party client also works flawlessly

- Accepted security policy from Exchange server

- Enabled auto-synchronization for the Corporate account, for Calendar, Contacts, and Email. "Sync now" gives _no_ error.

Welcome any help! (just don't tell me to reset my phone)

David

Message was edited by: david-simons

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83 REPLIES 83
Not applicable
June 2012
June 2012

Hi all,

I am having Xperia Ray with Android 4.0.3 version.

I am also having same issue cant able to connect to exchange server...

"Waiting for syn " hangs for ever.....could someone help...

Thanks

Mani

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Not applicable
June 2012
June 2012

The problem remains after the update to Android 4,

Still use "Touch down" third party client to connect to my company's exchange account that is very dissapointed.

I have no problem to set up active sync accounts with other Android mobiles.

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Johan
Master
June 2012
June 2012

Could those of you who still experience the waiting for sync problem running on Android 4.0.4 please send me phone and server details in a PM.

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david-simons
Visitor
June 2012
June 2012

Done, thanks, Johan.

All: "Like" the original post if you want this solved and/or found this a useful thread Slightly_smiling_Face

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sriniwas
Visitor
July 2012
July 2012

Hi

I tried one more time it says security error.

Regards,

Sriniwas

Bangalore, India

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gswan333
New
July 2012
July 2012

Having the same issue on 4.0.3 as all above but when I check for updates on phone or via Companion it says it's up-to-date. So can't update to 4.0.4 to test. Is there another method of updating that people are using?

Arc S - UK Device

uptodate.png

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Tõnu
Visitor
July 2012
July 2012

Any updates on the subject? - still having the issue on my ray handset with 4.0.4 ...

Exchange is 2010 SP1.

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Not applicable
July 2012
July 2012

I am experiencing the same problem on my Xperia S which I recently upgraded to Android 4.0.4. Had to remove the Exchange account as it was draining my battery!

A fix is highly appreciated, to say the least.

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sriniwas
Visitor
July 2012
July 2012

Hi

I am able to connect with Touch Down application to my corporate account. It is not working with native client provided by ICS . Check the log of touch down and try to fix in native please.

Version : 7.3.00015

------------------------------

Device:

SEMC

LT18i

4.1.B.0.431

4.1.B.0.431

Sony Ericsson

LT18i

LT18i_1254-2184

Current Device ID :352600056890693

------------------------------

Configuration

UserID:ing14497

Domain:code1

Server:mail.Philips.com

ActiveSync Server:mail.Philips.com

Class :com.nitrodesk.activesync.

ActiveSyncServiceProvider141
SSL:true
Max Days:3
Max Calendar History code:4
Options:-970968243
Poll:60
Push Enabled:true
ISA Flags:destination=Z2F&flags=0
Uses ISA:false
Email:t.sriniwas@philips.com
MaxDownload Size:0
Enable HTML:true
AS ProtocolVersion :-115
Version String:Versions:Microsoft-IIS/7.5,2.0,2.1,2.5,12.0,12.1,14.0,14.1
TD PreferencesFound:false
Preference RefreshInterval:0
Last Refresh At:Jan 1, 1970 5:30:00 AM
TimeZone ID:Asia/Calcutta
TimeZone :India Standard Time
Offset Now :330 (min)
Savings When in DST Smiling_Face_with_open_mouth_&_closed_Eyes (min)
Is in DST Now :false
------------------------------

Provisioning Info:
ActiveSync Status :2
Provisioning Status :1
Policy Key:2016988793
Provisioning Requirements :
AllowStorageCard :true
DeviceEncryptionEnabled :false
RequireDeviceEncryption :false
RequireStorageCardEncryption :true
RequireEncryptedSMIMEMessages :false
RequireEncryptionSMIMEAlgorithm :false
RequireSignedSMIMEAlgorithm :false
RequireSignedSMIMEMessages :false
AllowHTMLEmail :true
------------------------------

NO MDM configured
Enabled Folders :5
------------------------------
Folder Name : Calendar
Folder ID : 4
ActiveSync ID : 4
------------------------------
Folder Name : Contacts
Folder ID : 7
ActiveSync ID : 7
------------------------------
Folder Name : Inbox
Folder ID : 15
ActiveSync ID : 15
Total Emails : 85
Unread Emails : 0
------------------------------
Folder Name : Notes
Folder ID : 22
ActiveSync ID : 22
------------------------------
Folder Name : Tasks
Folder ID : 35
ActiveSync ID : 35
------------------------------
Messages :85
Contacts :112
Appointments Smiling_Face_with_open_mouth_&_closed_Eyes
Notes :3
------------------------------
Total BLOBS :206
BLOBS to be deleted :6
------------------------------
QUEUED/FAILED Messages Smiling_Face_with_open_mouth_&_closed_Eyes
------------------------------
DB Still allocated for thread :main:1
---------------
Checking System
---------------
Total Memory : 13901792
Free Memory : 1973776
Max Memory : 50331648
---------------
Checking Database
---------------
File Exists : true
File location : /data/data/com.nitrodesk.honey.nitroid/databases/windroid.db
File Size : 232Kb [feather]
Free Space : 253676Kb
File Exists : true
File location : /data/data/com.nitrodesk.honey.nitroid/databases/blobs.db
File Size : 1433Kb [feather]
Free Space : 253676Kb
DB was opened
Version : 700300015
Max Size: 1099511626752
Page Size: 1024
---------------
Integrity Check
---------------
>ok
---------------


21 Jul 15:56:20:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:55pm
21 Jul 15:56:20:[4821]:Request for database in thread 4821 returned a new Thread local helper.
21 Jul 15:56:20:[1]:Remove database for thread :main:1
21 Jul 15:56:20:[1]:DB Still allocated for thread :Thread-4821:4821

21 Jul 15:56:20:[1]:Closing database for thread :main:1
21 Jul 15:56:21:[4821]:Remove database for thread :Thread-4821:4821
21 Jul 15:56:21:[4821]:
21 Jul 15:56:21:[4821]:Closing database for thread :Thread-4821:4821
21 Jul 15:56:24:[1]:POLL OnStart, restarting !
21 Jul 15:56:24:[1]:POLL : Restarted!
21 Jul 15:56:24:[1]:Request for database in thread 1 returned a new Thread local helper.
21 Jul 15:56:24:[1]:NitroDesk starting listener thread.
21 Jul 15:56:24:[1]:POLL : out of Restart!
21 Jul 15:56:24:[4822]:Polling started (Manual/Contact/Calendar/AutoPoll)=(true,false,false,false)
21 Jul 15:56:24:[4822]:Starting BLOB database cleanup :
21 Jul 15:56:24:[4823]:Attachment Cleanup thread starting at 7/21/12 3:56 PM
21 Jul 15:56:24:[4822]:ABORTING cleanup BLOBS, screen activity detected
21 Jul 15:56:24:[4822]:Request for database in thread 4822 returned a new Thread local helper.
21 Jul 15:56:24:[4822]:Starting the refresh request
21 Jul 15:56:24:[4822]:receiver fetching changes
21 Jul 15:56:24:[4822]:Initializing Connection
21 Jul 15:56:24:[4823]:Attachment Cleanup thread stopping at 7/21/12 3:56 PM
21 Jul 15:56:24:[4822]:Connection initialized, with code1\ing14497 to host mail.Philips.com
21 Jul 15:56:24:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:24:[4822]:Available.
21 Jul 15:56:24:[4822]:Looking for changes to update
21 Jul 15:56:25:[4822]:Attempting to get inbox
21 Jul 15:56:25:[4822]:Inbox query returned one folder Inbox
21 Jul 15:56:25:[4822]:Looking for messages to update
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (1 of 😎
21 Jul 15:56:25:[4822]:Marking message as READ
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (2 of 😎
21 Jul 15:56:25:[4822]:Marking message as READ
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (3 of 😎
21 Jul 15:56:25:[4822]:Marking message as READ
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (4 of 😎
21 Jul 15:56:25:[4822]:Marking message as READ
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (5 of 😎
21 Jul 15:56:25:[4822]:Deleting message
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (6 of 😎
21 Jul 15:56:25:[4822]:Deleting message
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (7 of 😎
21 Jul 15:56:25:[4822]:Deleting message
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Processing message (8 of 😎
21 Jul 15:56:25:[4822]:Deleting message
21 Jul 15:56:25:[4822]:Failed : Retry count is now 1
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Network :WIFI//CONNECTED
21 Jul 15:56:25:[4822]:Available.
21 Jul 15:56:25:[4822]:Starting synchronization.
21 Jul 15:56:25:[4822]:Initializing Connection
21 Jul 15:56:25:[4822]:Connection initialized, with code1\ing14497 to host mail.Philips.com
21 Jul 15:56:25:[4822]:Attempting to get inbox
21 Jul 15:56:25:[4822]:Inbox query returned one folder Inbox
21 Jul 15:56:25:[4822]:Syncing only :
21 Jul 15:56:25:[4822]:Inbox
21 Jul 15:56:25:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jQ4JBA8zNTI2MDAwNTY4OTA2OTMEec44eAlUb3VjaGRvd24...
21 Jul 15:56:25:[4822]:Call Execute at 21 Jul 15:56
21 Jul 15:56:25:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:56:49:[4822]:Call break at 21 Jul 15:56
21 Jul 15:56:49:[4822]:Call Return at 21 Jul 15:56
21 Jul 15:56:49:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:56:49:[4822]:Stream Size:15
21 Jul 15:56:49:[4822]:Processing Response as a stream :Content Type:application/vnd.ms-sync.wbxml
21 Jul 15:56:49:[4822]:Processing GETESTIMATE response:GetItemEstimate/Status=143
21 Jul 15:56:49:[4822]:Initializing Connection
21 Jul 15:56:49:[4822]:Connection initialized, with code1\ing14497 to host mail.Philips.com
21 Jul 15:56:49:[4822]:Requesting Provision..
21 Jul 15:56:49:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jRQJBA8zNTI2MDAwNTY4OTA2OTMACVRvdWNoZG93bg==
21 Jul 15:56:49:[4822]:Call Execute at 21 Jul 15:56
21 Jul 15:56:49:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:56:55:[4822]:Call break at 21 Jul 15:56
21 Jul 15:56:55:[4822]:Call Return at 21 Jul 15:56
21 Jul 15:56:55:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:56:55:[4822]:Response :284 bytes
21 Jul 15:56:55:[4822]:Processing response:Provision/DeviceInformaton/Status=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Status=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/PolicyType=MS-EAS-Provisioning-WBXML
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Status=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/PolicyKey=997835349
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/DevicePasswordEnabled=1
21 Jul 15:56:55:[4822]:Pin properties changed, resetting last PIN prompt time :This PIN has been used before, please choose another one
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AlphanumericDevicePasswordRequired=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/PasswordRecoveryEnabled=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireStorageCardEncryption=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AttachmentsEnabled=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MinDevicePasswordLength=4
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxInactivityTimeDeviceLock=1800
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxDevicePasswordFailedAttempts=8
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxAttachmentSize=
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowSimpleDevicePassword=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/DevicePasswordExpiration=240
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/DevicePasswordHistory=5
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowStorageCard=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowCamera=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireDeviceEncryption=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowUnsignedApplications=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowUnsignedInstallationPackages=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MinDevicePasswordComplexCharacters=3
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowWiFi=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowTextMessaging=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowPOPIMAPEmail=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowBluetooth=2
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowIrDA=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireManualSyncWhenRoaming=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowDesktopSync=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxCalendarAgeFilter=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowHTMLEmail=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxEmailAgeFilter=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxEmailBodyTruncationSize=-1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/MaxEmailHTMLBodyTruncationSize=-1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireSignedSMIMEMessages=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireEncryptedSMIMEMessages=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireSignedSMIMEAlgorithm=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/RequireEncryptionSMIMEAlgorithm=0
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowSMIMEEncryptionAlgorithmNegotiation=2
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowSMIMESoftCerts=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowBrowser=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowConsumerEmail=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowRemoteDesktop=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/AllowInternetSharing=1
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/UnapprovedInROMApplicationList=
21 Jul 15:56:55:[4822]:Processing response:Provision/Policies/Policy/Data/EASProvisionDoc/ApprovedApplicationList=
21 Jul 15:56:55:[4822]:Provision status was 1
21 Jul 15:56:55:[4822]:Policy status was 1
21 Jul 15:56:55:[4822]:Acknowledging policy
21 Jul 15:56:55:[4822]:The following policies have been requested :
- Allow Simple password? No
- Password/PIN required
- Failed Attempts 8
- Min Length 4
- Timeout 1800 sec.
- Expires 240 days
- History 5 entries
- Password recovery
- Storage card encryption



21 Jul 15:56:55:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jRQJBA8zNTI2MDAwNTY4OTA2OTMEVcJ5OwlUb3VjaGRvd24...
21 Jul 15:56:55:[4822]:Call Execute at 21 Jul 15:56
21 Jul 15:56:55:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:56:56:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:56pm
21 Jul 15:56:56:[4829]:Request for database in thread 4829 returned a new Thread local helper.
21 Jul 15:56:56:[4829]:Remove database for thread :Thread-4829:4829
21 Jul 15:56:56:[4829]:DB Still allocated for thread :main:1
DB Still allocated for thread :Thread-4822:4822

21 Jul 15:56:56:[4829]:Closing database for thread :Thread-4829:4829
21 Jul 15:56:57:[4822]:Call break at 21 Jul 15:56
21 Jul 15:56:57:[4822]:Call Return at 21 Jul 15:56
21 Jul 15:56:57:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:56:57:[4822]:Response :65 bytes
21 Jul 15:56:57:[4822]:Processing response:Provision/Status=1
21 Jul 15:56:57:[4822]:Processing response:Provision/Policies/Policy/PolicyType=MS-EAS-Provisioning-WBXML
21 Jul 15:56:57:[4822]:Processing response:Provision/Policies/Policy/Status=1
21 Jul 15:56:57:[4822]:Processing response:Provision/Policies/Policy/PolicyKey=2016988793
21 Jul 15:56:57:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jQ4JBA8zNTI2MDAwNTY4OTA2OTMEec44eAlUb3VjaGRvd24...
21 Jul 15:56:57:[4822]:Call Execute at 21 Jul 15:56
21 Jul 15:56:57:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:56:58:[4822]:Call break at 21 Jul 15:56
21 Jul 15:56:58:[4822]:Call Return at 21 Jul 15:56
21 Jul 15:56:58:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:56:58:[4822]:Stream Size:28
21 Jul 15:56:58:[4822]:Processing Response as a stream :Content Type:application/vnd.ms-sync.wbxml
21 Jul 15:56:58:[4822]:Processing GETESTIMATE response:GetItemEstimate/Response/Status=1
21 Jul 15:56:58:[4822]:Processing GETESTIMATE response:GetItemEstimate/Response/Collection/CollectionId=15
21 Jul 15:56:58:[4822]:Processing GETESTIMATE response:GetItemEstimate/Response/Collection/Estimate=0
21 Jul 15:56:58:[4822]:Synchronizing folder Inbox Sync Key is :1879132096
21 Jul 15:56:58:[4822]:Enabling rights management in Sync
21 Jul 15:56:58:[4822]:Setting download size to 20480
21 Jul 15:56:58:[4822]:Setting calender zoom percent :150
21 Jul 15:56:58:[4822]:Setting calender zoom percent :150
21 Jul 15:56:58:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jQAJBA8zNTI2MDAwNTY4OTA2OTMEec44eAlUb3VjaGRvd24...
21 Jul 15:56:58:[4822]:Call Execute at 21 Jul 15:56
21 Jul 15:56:58:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:57:00:[4822]:Call break at 21 Jul 15:57
21 Jul 15:57:00:[4822]:Call Return at 21 Jul 15:57
21 Jul 15:57:00:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:57:00:[4822]:Stream Size:0
21 Jul 15:57:00:[4822]:Processing Response as a stream :
21 Jul 15:57:00:[4822]:Folder Inbox has changes, syncing it now.
21 Jul 15:57:00:[4822]:Synchronizing folder Inbox Sync Key is :1879132096
21 Jul 15:57:00:[4822]:Enabling rights management in Sync
21 Jul 15:57:00:[4822]:Setting download size to 20480
21 Jul 15:57:00:[4822]:Making request to :https://mail.Philips.com/Microsoft-Server-ActiveSync?jQAJBA8zNTI2MDAwNTY4OTA2OTMEec44eAlUb3VjaGRvd24...
21 Jul 15:57:00:[4822]:Call Execute at 21 Jul 15:57
21 Jul 15:57:00:[4822]:Entering NON-PING Mode : Default Retries
21 Jul 15:57:02:[4822]:Call break at 21 Jul 15:57
21 Jul 15:57:02:[4822]:Call Return at 21 Jul 15:57
21 Jul 15:57:02:[4822]:Request returned :HTTP/1.1 200 OK
21 Jul 15:57:02:[4822]:Stream Size:167
21 Jul 15:57:02:[4822]:Receiving GZIP stream:167
21 Jul 15:57:02:[4822]:Processing Response as a stream :Content Type:application/vnd.ms-sync.wbxml
21 Jul 15:57:02:[4822]:Processing response:Sync/Collections/Collection/SyncKey=414807894
21 Jul 15:57:02:[4822]:Processing response:Sync/Collections/Collection/CollectionId=15
21 Jul 15:57:02:[4822]:Processing response:Sync/Collections/Collection/Status=1
21 Jul 15:57:02:[4822]:Deleting mails received before Jul 18, 2012 3:57:02 PM
21 Jul 15:57:02:[4822]:Deleting events before Jul 7, 2012 3:57:02 PM
21 Jul 15:57:02:[4822]:Starting BLOB database cleanup :
21 Jul 15:57:02:[4822]:ABORTING cleanup BLOBS, screen activity detected
21 Jul 15:57:02:[4830]:Attachment Cleanup thread starting at 7/21/12 3:57 PM
21 Jul 15:57:02:[4830]:Attachment Cleanup thread stopping at 7/21/12 3:57 PM
21 Jul 15:57:02:[4822]:Setting null bsp!
21 Jul 15:57:02:[4822]:Updating next alarms
21 Jul 15:57:02:[4822]:Done next alarms
21 Jul 15:57:02:[4822]:Synchronization completed with nchanges =0
21 Jul 15:57:02:[4822]:Updating last update time for context :com.nitrodesk.nitroid.MainApp
21 Jul 15:57:02:[4822]:Done Updating last update time
21 Jul 15:57:02:[4822]:Updating next alarms
21 Jul 15:57:02:[4822]:Done next alarms
21 Jul 15:57:02:[4822]:Remove database for thread :Thread-4822:4822
21 Jul 15:57:02:[4822]:DB Still allocated for thread :main:1

21 Jul 15:57:02:[4822]:Closing database for thread :Thread-4822:4822
21 Jul 15:57:02:[4822]:Closing BLOB database for thread :Thread-4822:4822
21 Jul 15:57:02:[4822]:NitroDesk Listener thread shutting down.
21 Jul 15:57:09:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:56pm
21 Jul 15:57:09:[1]:Refresh Email list
21 Jul 15:57:09:[1]:COUNT Query: Total Items 3
21 Jul 15:57:09:[1]:Unread Items in Folder 2
21 Jul 15:57:29:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:57pm
21 Jul 15:57:29:[4835]:Request for database in thread 4835 returned a new Thread local helper.
21 Jul 15:57:29:[1]:Remove database for thread :main:1
21 Jul 15:57:29:[1]:DB Still allocated for thread :Thread-4835:4835

21 Jul 15:57:29:[1]:Closing database for thread :main:1
21 Jul 15:57:29:[4835]:Remove database for thread :Thread-4835:4835
21 Jul 15:57:29:[4835]:
21 Jul 15:57:29:[4835]:Closing database for thread :Thread-4835:4835
21 Jul 15:57:30:[1]:Request for database in thread 1 returned a new Thread local helper.
21 Jul 15:57:30:[1]:Remove database for thread :main:1
21 Jul 15:57:30:[1]:
21 Jul 15:57:30:[1]:Closing database for thread :main:1
21 Jul 15:57:32:[1]:Request for database in thread 1 returned a new Thread local helper.
21 Jul 15:57:32:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:57pm
21 Jul 15:57:32:[4838]:Request for database in thread 4838 returned a new Thread local helper.
21 Jul 15:57:32:[4838]:Remove database for thread :Thread-4838:4838
21 Jul 15:57:32:[4838]:DB Still allocated for thread :main:1

21 Jul 15:57:32:[4838]:Closing database for thread :Thread-4838:4838
21 Jul 15:57:35:[1]:COUNT Query: Total Items 3
21 Jul 15:57:35:[1]:Unread Items in Folder 2
21 Jul 15:57:35:[1]:DB Still allocated for thread :main:1

21 Jul 15:57:35:[1]:Remove database for thread :main:1
21 Jul 15:57:35:[1]:
21 Jul 15:57:35:[1]:Closing database for thread :main:1
21 Jul 15:57:35:[1]:Closing BLOB database for thread :main:1
21 Jul 15:57:35:[1]:Request for database in thread 1 returned a new Thread local helper.
21 Jul 15:57:35:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:57pm
21 Jul 15:58:23:[1]:COUNT Query: Total Items 3
21 Jul 15:58:23:[1]:Unread Items in Folder 2
21 Jul 15:58:23:[1]:DB Still allocated for thread :main:1

21 Jul 15:58:23:[1]:Remove database for thread :main:1
21 Jul 15:58:23:[1]:
21 Jul 15:58:23:[1]:Closing database for thread :main:1
21 Jul 15:58:23:[1]:Closing BLOB database for thread :main:1
21 Jul 15:58:23:[1]:Request for database in thread 1 returned a new Thread local helper.
21 Jul 15:58:39:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:57pm
21 Jul 15:59:06:[1]:Last PIN prompt:Saturday, 21 Jul 2012, 3:58pm
21 Jul 15:59:08:[1]:COUNT Query: Total Items 4
21 Jul 15:59:08:[1]:Unread Items in Folder 4
21 Jul 15:59:08:[1]:DB Still allocated for thread :main:1

21 Jul 15:59:08:[1]:Remove database for thread :main:1
21 Jul 15:59:08:[1]:
21 Jul 15:59:08:[1]:Closing database for thread :main:1
21 Jul 15:59:08:[1]:Closing BLOB database for thread :main:1

------SYNC LOG------
LOG not found : /data/data/com.nitrodesk.honey.nitroid/sync.log: open failed: ENOENT (No such file or directory)
############# ANR LOG:
EXCEPTION READING ANR: /data/anr/traces.txt: open failed: ENOENT (No such file or directory)

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david-simons
Visitor
July 2012
July 2012

Srini, as your collleague I recommend the workarounds suggested earlier (3rd party email client), and not publish the TouchDown log with all your details here...

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