Hi @Charles_05, very sorry to hear about this. 
If the loud speaker is not working after you started the phone for the first time, I would recommend that you get in touch with the retailer where you bought the phone or your Local support team and they will be able to provide you with a more detailed answer on how to proceed with this in your market/region.
Let me know if you have any follow-up questions!
@Selrahc, you're very welcome! 
Have you had the time to contact your local support team or the retailer? If you have, how did it turn out for you?
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